Service Coordinator

Company: TEKsystems
Location: Phoenix
Posted on: February 18, 2026

Job Description:

Job Description Job Description Description *must drive aps vehicle* Serve as liaison between APS and municipalities, contractors, and customers for new installations, upgrades, conversions, and relocations to electrical service. Ensure customer requirements and expectations are accurately understood, communicated and executed. Schedule, coordinate, and ensure completion of all facets of projects from initiation through close out. MINIMUM REQUIREMENTS: High school diploma/GED and two (2) years experience in customer facing role or construction. Must successfully complete training program in four (4) to six (6) months. Preferred Special Skills, Knowledge or Qualifications: Computer skills: Windows, Word Excel, CC&B, GIS, and work order management programs such as Maximo and Primavera. Ability to understand and apply algebra and trigonometry formulas related to APS calculations. Ability to assume project leadership and communicate effectively with customers. Basic understanding of electrical theory, policies, procedures and rates. Familiarity with customer construction standards and safety manual. Effective communication and customer service skills. Working knowledge of construction standards and practices, Electric Service Requirement Manual (ESRM) specifications, extension policy provisions, service plan rates, and types of construction materials utilized. Fieldwork may constitute 50% or more of this job. MAJOR ACCOUNTABILITIES: 1) Provide customer service and coordination for primary or service installation projects including upgrades, relocations, conversions, maintenance, street lights, dusk to dawn lights and new services. Entails planning, designing, scheduling, and coordinating all facets of the project from initiation through construction, energization, and close out. 2) Determine the best source of APS power, the most cost-effective design, the usability of existing equipment based on load analysis and voltage drop calculations, and the adherence to required specifications, and request of the customer. 3) Effectively interface with customers and municipalities to assess their needs, determine the scope of the project, obtain plans/maps/drawings, and make key decision regarding the layout of APS facilities. Often, these decisions require consultation with our external customers and/or municipality liaison. 4) Evaluate the need to obtain easements from property owners and permits from municipal authorities; as necessary process through APS right of way to obtain required easement and permits documents. 5) Prepare work authorizations (WA) and job estimates. Determine and communicate customer charges required in advance of construction in accordance with APS extension policy or Municipality agreements. Prepare and present invoices to customers and manages scheduling to ensure monies collected prior to releasing jobs to crews. May prepare and communicate billing in compliance with APS policies and rates for street lighting and within the contractual limits of the APS and Municipality agreement. 6) Upon completion of preliminary work, release the project to construction and/or schedule the work with the Construction Coordinator, crews or other related contractors. Conduct inspection(s) of APS facilities prior to and upon completion of construction to ensure compliance with APS and safety code requirements. 7) Trouble shoot and resolve problems encountered throughout the project. Keep internal and external departments and agencies informed of activities that affect current and future facilities. May act as the control desk or initial intake and triage of all customers based on the requirements of the specific office. 8) May set up new accounts in Customer Care & Billing (CC&B) system, create orders for crews to run service lines, set meters, and locate APS facilities; field inspect new accounts; ensure the information in CC&B is updated appropriately. Update related databases and close out the project upon completion. Skills Customer service, Support, Project coordination, Customer service oriented Top Skills Details Customer service,Support Additional Skills & Qualifications • Ideal Candidate: o Someone who has gone on job sites to meet with customers ? For example, someone who has worked for a plumbing, roofing, or utilities related company and had to talk to customers about their service and/or installations. o Customer service piece is huge – the leader is looking for this experience on resumes. For example, experience working with their customers at job/installation sites. o Strong soft skills, detail oriented, and organized o Entry level project management skills are helpful: time management, scheduling, when and how to prioritize workload. o Essence of basic electricity is a plus - how is it generated (from generation to meter) ? This is easily taught and most people can get a good understanding of it through the training for this role • Day to Day of Position: o Interfacing with service area customers for all things service related ? For example, if a customer wants to upgrade meter panel or get a meter installed, it will go through the service coordinator o Functions as an APS liaison to APS customers to satisfy requirements to run service o Primarily focused around residential, can spill over to commercial o Helps coordinate setting a customer up with power and getting it turned on o Vetting through customer intake calls to assist the Customer Project Representatives Experience Level Expert Level Job Type & Location This is a Contract position based out of Phoenix, AZ. Pay and Benefits The pay range for this position is $28.00 - $31.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Phoenix,AZ. Application Deadline This position is anticipated to close on Feb 24, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: TEKsystems, Avondale , Service Coordinator, Customer Service & Call Center , Phoenix, Arizona