Customer Service Associate
Company: Bad Dragon
Location: Phoenix
Posted on: February 17, 2026
|
|
|
Job Description:
Job Description Job Description About Bad Dragon Bad Dragon is a
modern production, design, and fulfillment company headquartered in
Phoenix, Arizona, specializing in the manufacturing and retail of
adult products. The company is committed to maintaining a
professional, efficient, and collaborative work environment that
encourages innovation and continuous improvement. Job Brief Bad
Dragon is seeking an experienced Customer Service Representative to
provide exceptional service and online support to its customers.
The successful candidate will demonstrate strong communication
skills, professionalism, and the ability to build and maintain
positive customer relationships. This is a full-time, on-site
position based in Phoenix, Arizona. The standard work schedule is
Monday through Friday, 7:00 a.m. to 3:30 p.m. Work hours may be
adjusted based on operational requirements. Job Duties Prepare for
customer inquiries by becoming familiar with our products,
services, and internal support policies. Resolve product and
service issues by clarifying the customer's concerns, identifying
root causes, proposing and executing effective solutions, and
following up to ensure satisfaction. Respond to customer emails and
live chats (and phone calls in the future) promptly and
professionally. Deliver clear, friendly, and thorough responses
with a focus on accuracy and empathy. Assist with warranty and
damage claims, returned or abandoned packages, and replacement
orders. Process order changes, refunds, and additional payments.
Maintain accurate records of all customer interactions and
resolutions. Provide basic technical support for website
navigation, account access, and troubleshooting. Collaborate with
other departments to discuss customer and company news and
feedback. Requirements High school diploma or equivalent required.
Demonstrated proficiency in Microsoft Office and Google Workspace
applications. Experience with CRM or help-desk tools (e.g.,
Zendesk) is a plus. Exceptional verbal and written communication
skills. Proven ability to type accurately at a minimum speed of 40
words per minute. Strong organizational and time management
capabilities with attention to detail. Prior experience in sales,
retail, call center operations, or public service is preferred.
Benefits We offer competitive compensation and a comprehensive
benefits package for qualified candidates. Our benefits include:
Company-provided health, vision, and dental insurance for employees
and their eligible dependents. 401(k) retirement plan. Generous
company holidays. Exclusive access to on-site gym. Employee
discount of 30% off retail prices and quarterly store credit.
Access to a fully stocked break room pantry with complimentary
drinks and snacks. Relocation assistance available for out-of-state
candidates (position based in Phoenix, AZ). Performance-based bonus
opportunities. Compensation The starting pay for this position is
$18 per hour, negotiable based on experience and education, and
competitive within the greater Phoenix area. Equal Opportunity We
are proud to be an Equal Opportunity Employer and are committed to
creating an inclusive environment for all employees. Diversity and
inclusivity are integral to who we are and how we do business.
Keywords: Bad Dragon, Avondale , Customer Service Associate, Customer Service & Call Center , Phoenix, Arizona
