AvondaleRecruiter
the smart solution for Avondale jobs

Inbound Customer Service Rep - 47th and University (Phoenix) - Start 6/27

Company: LogistiCare
Location: Phoenix
Posted on: July 19, 2018

Job Description:

The Customer Service Representative (CSR) interacts with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. He/She also ensures the efficient and accurate entering of all requests into LogistiCare's system as well as documenting complaints and issues while providing superior customer service to members. ESSENTIAL JOB FUNCTIONS Assist customers with transportation questions and concerns -Schedule, modify and cancel reservations as requested -Obtain and document details of any complaints being filed -Receive and document customer concerns -Ensure that all relevant customer information is documented Policy Adherence -Attend all required meetings -Adhere to and ensures all company policies and procedures are maintained -Maintain an acceptable attendance and tardiness record Customer Service -Ensure accurate trip data input -Maintain a polite and courteous manner at all times -Demonstrate sincere personal commitment to producing high quality work -Refer unresolved customer grievances to designated department for further investigation and resolution -Promote a positive working environment POSITION QUALIFICATIONS Competency Statement(s) Accurate - Ability to perform work accurately and thoroughly Communication, Oral - Ability to communicate effectively with others using the spoken word Communication, Written - Ability to communicate in writing clearly and concisely Customer Oriented - Ability to take care of the customers' needs while following company procedures Interpersonal - Ability to get along well with a variety of personalities and individuals Patience - Ability to act calmly under stress and strain, and of not being hasty or impetuous Reliability - The trait of being dependable and trustworthy REQUIREMENTS Education High School Graduate or General Education Degree (GED) Experience Six months to one year prior contact center experience and/or prior customer service experience with heavy phone volume and data entry strongly preferred Skills Excellent customer service and people skills and must be able to work independently or with a team Ability to quickly learn new technology and processes Must be able to understand and follow complex instructions Read, write and understand English fluently Ability to accurately type 35wpm WORKING CONDITIONS Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Requirements -Able to sit at and work on a computer with headset for periods of time -Able to lift up to 10 pounds and reach/bend to retrieve items in cabinets and shelves -Required to be at the work location to perform job functions -Ability to speak, hear and see for the assigned work day -Repetitive key stroke/data entry for the assigned work day -Minimal ambulating -Ability to answer a high volume of calls up to 100+ calls per day WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Entire work time is conducted in an office environment in a controlled atmosphere building. The noise level in the work environment is usually moderate. LogistiCare is an Equal Opportunity Employer. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Keywords: LogistiCare, Avondale, Inbound Customer Service Rep - 47th and University (Phoenix) - Start 6/27, Sales, Phoenix, Arizona

Click here to apply!

Didn't find what you're looking for? Search again!


I'm looking for
in category
within


Other Sales Jobs


Sales, Auto Sales Consultants, Earn up to $120K Plus
Description: br br 1500 East Camelback Rd., Phoenix, AZ 85014 br br br Automotive Sales ConsultantsCompetitive Pay Plan br Top Performers Earn Up to 120K PLUS Previous Sales Experience is Preferred, (more...)
Company: Camelback Hyundai Kia
Location: Phoenix
Posted on: 08/16/2018

Inside Sales Consultant (Partner Team)
Description: About SiteLock:SiteLock is the global leader in website security, currently protecting more than six million websites globally. SiteLock delivers 360-degree website security solutions to find, fix and (more...)
Company: SiteLock
Location: Scottsdale
Posted on: 08/16/2018

User Engaement: Become a Retention Specialist (Sales) - Phoe
Description: DISH is a Fortune 200 company with more than 15 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, (more...)
Company: DISH - Sales
Location: Chandler
Posted on: 08/17/2018


Inside Sales Representative
Description: At BAO, we create opportunity for success. For our hi-tech clients, this means helping them build their sales pipeline. For our Inside Sales Reps, it is developing critical sales skills, learning about (more...)
Company: BAO, Inc
Location: Mesa
Posted on: 08/16/2018

Client Relations: Become a Retention Specialist (Sales) - Phoenix - Me
Description: DISH is a Fortune 200 company with more than 15 billion in annual revenue that continues to redefine the communications industry.Our legacy is innovation and a willingness to challenge the status quo, (more...)
Company: DISH
Location: Mesa
Posted on: 08/16/2018

Insurance Producer
Description: Draw against commission, Warm Insurance Leads - No cold calling. We have leads all over the country that are waiting for us to
Company: TnT Frye, LLC
Location: Mesa
Posted on: 08/16/2018

Event Specialist Part Time Sales
Description: Event Specialist Part Time Sales--Are you outgoing, friendly and enjoy meeting new people -- Our part time Event Specialist jobs are fun and exciting and could be a great fit for you Join our winning (more...)
Company: Advantage Solutions
Location: Cave Creek
Posted on: 08/16/2018

Sales Representative
Description: Job DescriptionWe are seeking a Sales Representative to join our team You will resolve
Company: Corporate Collections International
Location: Scottsdale
Posted on: 08/16/2018

Renal Sales Specialist
Description: The Renal Sales Specialist RSS is a field-based sales position responsible for selling Auryxia-- The RSS will be responsible for developing and building consultative relationships with Renal Health (more...)
Company: Keryx Biopharmaceuticals
Location: Phoenix
Posted on: 08/16/2018

Inbound Customer Service Rep - 48th Street & McDowell Road (Phoenix I) - Start 6/27
Description: The Customer Service Representative CSR interacts with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. He/She also ensures (more...)
Company: LogistiCare
Location: Phoenix
Posted on: 08/16/2018

Log In or Create An Account

Username:
Password:
 

Forgot password?


Find us on Facebook

Find us on LinkedIn

Get the latest Arizona jobs by following @recnetAZ on Twitter!

Avondale RSS job feeds