Customer Service Representative

Company: Ashley Furniture HomeStore
Location: Avondale
Posted on: November 21, 2022

Job Description:

Ashley Furniture is the furniture retailer and manufacturer in the US and we are looking for Customer Care Representatives with the desire to provide product/service information and be a keen problem solver who is comfortable taking the initiative and thinking on your feet with accuracy and efficiency.This position performs daily sales order entry and payment processing undertakes the store's administration functions and provides clerical support to store accounting functions that all help to create an easy, enjoyable guest shopping experience that generates new and repeat business. Provide an outstanding service experience for every HomeStore customer and guest. Maintain a welcoming, professional visible presence at the front desk; engage with guests, ensuring they are always treated in a cordial, respectful manner in a way that represents the Company's brand image. Handle customer issues directed to the store, over the phone, and in-person; take detailed notes and execute steps needed for resolution in a positive, professional and helpful way. Respond to customer's inquiries regarding sales, billing, and delivery; call customers to confirm and schedule deliveries; partner with the sales team to meet and exceed customers' service expectations professionally and with respect. Process sales orders accurately and efficiently. Follow cash handling procedures. Assist customers with the credit application process and financing arrangements as needed. Maintain sales transaction documentation. Provide clerical support for store administration and accounting functions. Handle telephone traffic and route calls using professional paging methods. Assist in the completion of daily sales and other store reports. Demonstrate the Company's Core and Growth Values in the performance of all job functionSkills to be Successful: Proven customer support experience or experience as a client service representative Strong phone contact handling skills and active listening Ability to adapt/respond to different types of situations professionally Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively3 Top Reasons to Join Our Winning Team: Weekly Pay Amazing, low-cost benefits Company StabilityAshley Furniture is proud to once again be named one of America's Best Large Employers 2021 by Forbes Magazine!Job Type: Full-timePay: $14.75 - $15.25 per hourBenefits: 401(k) Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insuranceSchedule: 8 hour shift Weekend availabilityAbility to commute/relocate: Glendale, AZ 85308: Reliably commute or planning to relocate before starting work (Required)Work Location: One location

Keywords: Ashley Furniture HomeStore, Avondale , Customer Service Representative, Sales , Avondale, Arizona