Senior Service Technician
Company: Horne Auto Group
Posted on: June 21, 2022
Job Description:Automotive Service Technician
Customer satisfaction is a result of your personal work habits and
ethics and is of utmost importance as part of your job
The -Service Technician -is also responsible for setting goals for
personal service improvement, and monitor progress against customer
satisfaction index numbers and production numbers as provided by
the Service Manager. -
o Correctly troubleshoot customer concerns using the latest
administrative and technical tools provided
o Ensure that common courtesy is shown toward all customers you
come into contact with
o While in the vicinity of the Service Drive, act as a secondary
customer greeter to customers that have not yet been
o Keep up to date with all technical publications, Service Comm,
and Asist terminal operations
o Make every reasonable effort to ensure safe and honorable vehicle
service is delivered as promised the first time
o Address all original customer concerns before moving onto
additional sales -
o Inspect every vehicle for additional sales opportunities ensuring
that the vehicle is being maintained to the local area and factory
o Ensure the customers vehicle is returned as clean, or cleaner
than when it arrived
o Participate in any Factory, or in-house sponsored training
programs offered to you
o Complete all paperwork completely and correctly, then ensure all
required shop forms are attached to the RO hard copy
o Perform any other duties assigned by the Service Manager, ASM or
o Always come to work on time, ready to work, and in a clean
Job Requirements:Ideal candidates will have:
Experience in performing warranty and non-warranty inspections,
diagnostic, maintenance, and repair service on various vehicle
makes and models.
Proven track record of achieving or over-achieving goals
Outstanding communication skills
Professional appearance and work ethic
Great attitude with a high-energy personality
Superior customer service skills
Ability to read and comprehend instructions
Ability to exercise good judgement
Valid State drivers license and good driving record
High school diploma or equivalent
Must have technical aptitude displayed by ASE certification
Technical or trade school degree preferred
We offer competitive pay, health, paid vacation, paid holidays, and
a professional work environment.
Become a member of a winning team that offers growth opportunity,
excellent earning potential and leadership that appreciates your
drive, skills and ability.
When you join our organization, you'll enjoy comprehensive
training, competitive compensation, and unparalleled benefits.
Simply put, you'll experience the best that a career in the
automotive industry has to offer.
The above statements are intended to describe the general nature
and level of the work being performed by people assigned to this
work. This is not an exhaustive list of all duties and
responsibilities. We reserve the right to amend and change
responsibilities to meet business and organizational needs as
We are an -Equal Opportunity Employer and a drug free
Its Time To Make The Most Important Move Of Your Career!
We Would Really Like To Hear From You!
Keywords: Horne Auto Group, Avondale , Senior Service Technician, Professions , Avondale, Arizona
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