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IT Technician I (campus)

Company: Vertex Education
Location: Avondale
Posted on: May 10, 2022

Job Description:

Ignite your desire to be the best!Imagine an energy so positive, so powerful, it ignites your desire to be the best, inspires you to bring out the best in others, and fuels your aspiration to do the best work of your career.

At Legacy Traditional Schools we do things a special way, in a way that ignites our desire to be the best, illuminates our educators' best talents, lights up the minds of our students, and fuels our school spirit. We shine the brightest when we raise our hands and rise to the challenge of changing lives through education, cultivating bright curious minds, achieving award-winning results, upholding our values, and engaging positively with our students, parents and communities.POSITION OVERVIEWThe primary responsibility of the IT Tech I position is to provide the first level of IT support to all users at the campus. Any issues they are unable to resolve will be escalated to the Regional IT Specialist. The Level 1 technician will also assist in the installation, maintenance, upgrade, and repair of all IT-related equipment and software. This technician will perform regularly scheduled checks of the campus to ensure technology is working as expected. These duties will be performed under the guidance of the Principal.ESSENTIAL FUNCTIONSFirst Level Technical Support (80%)

  • Perform initial technical troubleshooting steps for both hardware and software related issues
  • Repair or replace necessary devices/peripherals as needed
  • Build out of new computers and set up of workstations
    • Ability to recognize when an issue needs escalation to other members of the team
    • Work on support requests via ticketing system, and other means of communication
    • High level troubleshooting of network issues
    • Train users on use of hardware and software
    • After hours special events and activity supportProjects (20%)
      • Assist in new campus technology rollouts and refreshes (staff workstation and lab set up)
      • Provide documentation of recurring issues and instructions an end user can perform in attempt to self-resolve for faster resolutionKNOWLEDGE, SKILLS, & ABILITIESEducation, Licensure, or Certification
        • CompTIA A+ Certification Required
        • CompTIA Network+ Certification (preferred)Work Experience or Related Experience
          • 2+ years of experience with the setup and configuration of workstations and servers (hardware and software), printers, and copiers.Specialized Knowledge, Skills & Abilities:
            • Basic working knowledge of information systems concepts
            • Good interpersonal skills, including the ability to follow directions
            • Good organizational and problem solving abilities.
            • Strong verbal and written communications skills.
            • Basic ability to work on multiple competing customer needs with flexibility and professionalism.
            • Basic knowledge of IT Service Management concepts and ticketing systems.
            • Basic PC support knowledge that includes understanding of computer hardware (desktops, laptops, tablets, printers, etc).
            • Basic operating system and software knowledge that includes Active Directory, Windows 10, Microsoft Office Suite/O365, ChromeOS, Google GSuite.
            • Basic understanding of mobile device platforms (iOS and Android), hardware and device management (MDM)
            • Basic understanding of fundamentals of computer networking, including basic network connectivity troubleshooting skills.
            • Basic understanding of A/V equipment (projectors, displays) and collaborative work tools including Slack, Google Meet, Microsoft Teams and Zoom.
            • Basic understanding of VoIP telephone systems, paging systems and scrolling billboards.Behavioral Competencies
              • Ability to work closely with end users with different levels of understanding and abilities in describing their issues.
              • Ability to work in front of staff and students while performing troubleshooting.
              • Ability to recognize when an issue needs escalation to other members of the team.
              • Ability to work through complex technical issues.
              • Ability to communicate to both the end user and IT staff for issue escalation.
              • Ability to follow-up with end user(s) and keep them informed.
              • Desire to learn and provide quality support for all campus end users.BACKGROUND CHECKS
                • The incumbent in this position will be required to pass a criminal history background checkArizona Employees:
                  • Arizona Department of Public Safety Level One IVP Fingerprint Clearance Card
                  • Must be able to obtain and hold a valid IVP Level One Fingerprint Clearance Card at all timesNevada Employees:
                    • NV Fingerprint Background CheckPHYSICAL AND TRAVEL REQUIREMENTS / WORK ENVIRONMENT
                      • This position requires the need to lift objects (up to 50 pounds) on occasion.
                      • This position may require sitting for long periods at times, talking on the phone, standing, kneeling, stooping and long periods of concentration.Enjoy the benefits of being the bestEducation is not a spectator sport, so we encourage you work hard, learn, have fun and always do your best. If you raise your hand to accept the challenge of changing lives through education and give your very best to contribute to our students' success, you'll experience:A. our colorful school spiritB. a fulfilling careerC. a culture of connectionD. our spirit of traditionE. the benefits of being the best.Hint: If asked in your interview how we ignite your desire to be the best, the answer is "All of the above"Enjoy industry-leading pay, rewards, referral bonuses and paid time-off. Care for your health and your family with comprehensive medical, dental and vision benefits, discounted onsite childcare and student enrollment priority, even for part-time roles. Invest in your future with retirement plans - Arizona has 401(k) plans with 6% employer matching, Nevada participates in the Nevada State Retirement PERS and Texas participate in the Texas retirement TRS. Enhance your growth with promotion opportunities, training, mentoring and tuition reimbursement. Thrive in a welcoming, supportive and inclusive environment where we celebrate the diversity of our team and our communities and uphold our values to treat others with fairness, equality and respect as an equal opportunity employer.Come be an educator with LTSEvery team member, from our support staff to our leadership team has knowledge to share, skills to teach, inspiration to offer, and a passion for helping others learn and perform their best, which is why we are proud to call all our employees educators.

                        Our smart, talented, diverse educators across Arizona, Nevada and Texas are working together to change lives through education and make our charter schools the best place learn, grow and work. Come be an educator at Legacy Traditional Schools and experience a positive collective energy so powerful, it ignites your desire to be the best! Ignite your career. Apply Today!

Keywords: Vertex Education, Avondale , IT Technician I (campus), Professions , Avondale, Arizona

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