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Quality Assurance Advisor Senior

Company: USAA
Location: Avondale
Posted on: November 15, 2019

Job Description:

Purpose of JobWe are currently seeking a talented Quality Assurance Advisor Senior for the San Antonio Home Office II/III or Phoenix.

Develops, maintains and continuously builds and creates efficient methods, models and reporting for the for the quality experience. Ensures preventative and detective controls matters are logical and able to be set and up sustained.

Responsible for developing, implementing and sustaining quality assurance programs to ensure existing and emerging risks associated with business activities are effectively identified, measured, monitored and controlled. Ensures quality standards are established in accordance with internal practices, risk and compliance policies and procedures, and regulatory requirements.Job Requirements

  • Uses advanced knowledge to provide guidance in the design, assessment, implementation and/or administration of complex quality assurance programs, practices and policies.
  • Identifies and evaluates quality standards, measurements, and process improvements to ensure they are aligned with internal practices and regulatory requirements. Uses quality methods and tools to identify, analyze, improve, and implement effective and efficient business solutions.
  • Performs independent assessments to identify training needs and improvement opportunities for program effectiveness.
  • Briefs senior management on results, trends, studies, and initiatives, and recommends courses of action.
  • Serves as a functional expert and coach to peers and team members and acts as a resource for escalated issues of an unusual nature. -MinimumRequirements
    • Bachelor's degree required, OR, 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.
    • 6 or more years progressive operations or process experience
    • 2 years quality assurance or quality improvement experience.
    • Previous experience operating in a financial services environment.
    • Demonstrated experience in analyzing data, identifying trends, and influencing decisions on recommended strategies to remedy issues.*Qualifications may warrant placement in a different job level*When you apply for this position, you will be required to answer some initial questions. - This will take approximately 5 minutes. - Once you begin the questions you will not be able to finish them at a later time and you will not able to change your responses.Preferred Experience
      • SAS, VBA or similar coding skills.
      • Expert in Excel and PowerPoint design and usage.
      • Ability to understand and articulate quality performance and drivers.
      • Strong communication and presentation skills.
      • Self-directed with an ability to balance multiple projects simultaneously.
      • Proven attentiveness to detail and accuracy.
      • Experience working with OCC and CFPB Requirements.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.At USAA our employees enjoy one of the best benefits packages in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. - Additionally, our career path planning and continuing education will assist you with your professional goals.Relocation assistance is not available for this position.For Internal Candidates:Must complete 12 months in current position (from date of hire or date of placement) or must have manager's approval prior to posting.Last day for internal candidates to apply to the opening is 11/18/19 by 11:59 pm CST time.

Keywords: USAA, Avondale , Quality Assurance Advisor Senior, Other , Avondale, Arizona

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