Intermediate Insurance Representative (Signing Bonus)
Company: USAA
Location: Phoenix
Posted on: May 4, 2024
Job Description:
Why USAA? Let's do something that really matters.
We have an important mission: serving the members of the military
community and their families. It's both a chance to say thank you
and the opportunity to put your talents to work in a meaningful
way. To do it right, we need the right people. We're looking for
those who share our values of honesty, integrity, loyalty and
service. Because what we do is just as important as how we do it.
Come be a part of what makes us so special!
It is all about learning and growing.
Our Licensed Insurance Representative role may be a new career for
you. There's a lot to learn, but the journey is mapped out and USAA
is willing to invest in you! Our comprehensive, fully paid
six-month training program includes all training materials, class
discussions, hands-on training, e-learning modules, and the
instructor led guidance will help you to support our membership
independently.
Our in-office development program provides you the training you
need on USAA products and the encouragement to create a proactive
and independent support style to service our membership. After six
months in-office, you'll have the opportunity to work in a hybrid
model where you can work from home 2 days a week.
For new hires starting in March, April, May or June 2024 we are
offering a signing bonus of $2,000 to be paid in one installment.
The Opportunity We are currently seeking dedicated Property &
Casualty (P&C) active producer/agents with an ACTIVE P&C
producer agent license for future insurance customer service
opportunities in 2024. We have new training classes starting every
month. Military veterans and spouses are highly encouraged to
apply. Work schedules will vary and may include somweekends.As a
Licensed Insurance Customer Service Representative, you'll work
within defined guidelines and framework, to provide customer
service, sales, and retention activities for one or more of USAA's
Property & Casualty personal line products. You will interact with
our members across multiple contact channels (i.e. inbound phone
calls, email, chat, social media, etc.) to provide adequate
coverage and advice to help ensure members' financial security.What
you'll do:
- Facilitate the member experience by answering phone calls,
emails, and other requests from members.
- Apply developing knowledge of personal lines insurance to
assist members with foundational to moderately complex quotes,
binding new business, rating, policy, billing, payment,
underwriting, contract and coverage provisions, and premium changes
for insurance products and services. Also, maintain respective
trailing documents for all states.
- Identify, assess and understand member needs and consistently
provide complete and accurate advice and solutions for insurance
products and services. Provide detailed issue diagnosis while
minimizing transfers, escalations and call backs.
- Efficiently operate in a contact center environment and
navigate multiple systems/programs while maintaining an engaging
member interaction that occurs across multiple channels.
- Maintain required Property & Casualty (P&C) licenses and
state registrations.
- Ensure risks associated with business activities are
effectively identified, measured, monitored, and controlled in
accordance with risk and compliance policies and procedures.What
you have:
- High School Diploma or GED equivalent
- 1 year of customer service experience in insurance, financial
services and/or relevant direct customer service and/or sales
experience
- Acquire Property & Casualty (P&C) licenses and state
registrations within 90 days of hire
- Ability to prioritize and multi-task, including navigating
through multiple business applicationsWhat sets you apart:
- Current active personal lines or property and casualty license
in your current state of residence/or state of hire
- US military experience through military service or a military
spouse/domestic partner
- Prior experience in a fast-paced contact center environmentThe
above description reflects the details considered necessary to
describe the principal functions of the job and should not be
construed as a detailed description of all the work requirements
that may be performed in the job.What we offer:Compensation: USAA
has an effective process for assessing market data and establishing
ranges to ensure we remain competitive. You are paid within the
salary range based on your experience and market data of the
position. The hiring range for this position is: $46,370 -
$50,300.Employees may be eligible for pay incentives based on
overall corporate and individual performance and at the discretion
of the USAA Board of Directors.Benefits: At USAA our employees
enjoy best-in-class benefits to support their physical, financial,
and emotional wellness. These benefits include comprehensive
medical, dental and vision plans, 401(k), pension, life insurance,
parental benefits, adoption assistance, paid time off program with
paid holidays plus 16 paid volunteer hours, and various wellness
programs. Additionally, our career path planning and continuing
education assists employees with their professional goals.For more
details on our outstanding benefits, please visit our benefits page
on Relocation assistance is not available for this position.
Applications for this position are accepted on an ongoing basis,
this posting will remain open until the position is filled. Thus,
interested candidates are encouraged to apply the same day they
view this posting. USAA is an Equal Opportunity Employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, or status as a
protected veteran.
Keywords: USAA, Avondale , Intermediate Insurance Representative (Signing Bonus), Other , Phoenix, Arizona
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