Member Service Consultant - Part Time
Company: Credit Union West
Location: Avondale
Posted on: March 16, 2023
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Job Description:
Are you a self-motivated and goal-oriented individual looking to
work with an organization that focuses on helping their members
meet their financial goals? Credit Union West is looking for
applicants who are motivated to enhance our members' quality of
life by offering products and services to meet their needs. Our
Member Service Consultants are universally trained to help members
with transactions, new accounts and loans and have the opportunity
to earn incentives for achievement of sales results. Applicants
should have comprehensive experience in the service industry.
Credit Union West has been named a 'Top Company to Work for in
Arizona' for the tenth year in a row (2013-2022)! This prestigious
award announced by BestCompaniesAZ is earned by achieving stellar
marks in a comprehensive workplace survey, where employees are
asked to rate and share feedback including culture, leadership and
overall satisfaction.
Credit Union West continuously looks for ways to improve employee
satisfaction and experience. In addition to paying competitive
wages, Credit Union West also offers the following:
* Full-time employees receive 100% paid health, dental & vision
insurance
* Earn incentives up to 15%, depending on position
* 401K plan with employer matching funds up to 5%
* Tuition reimbursement
* Gym membership reimbursement
* Paid time off for holidays, vacation, and sick days
* Diverse and inclusive workplace
* Credit Union West membership and discounts
Be part of our award-winning team!
This position is part time and is shared with the Luke Branch.
POSITION PURPOSE
Enhances the quality of life for our members by meeting or
exceeding their service expectations. Provides high quality
service, defined as ensuring prompt and accurate transactions,
while utilizing a needs-based referral and selling approach that
builds member relationships, trust and loyalty, delivered in a
professional, member-centric environment. Responsible for providing
a variety of paying and receiving functions for members in person,
via phone, and through the mail. Balances each day's transactions
and assigned cash and negotiables. Performs a broad variety of
member services functions such as opening and closing accounts,
renewing certificates, and assisting members with questions and
problems, providing a complete service experience. Answers members'
questions regarding Credit Union services and performs a variety of
account maintenance duties. Actively cross-sells Credit Union
services and participates in needs- based sales environment.
Performs specific assigned tasks, and assists other Member Service
Consultants with duties as required.
QUALIFICATIONS
EDUCATION/CERTIFICATION:
High school graduate or equivalent.
REQUIRED KNOWLEDGE:
Thorough knowledge of Credit Union products, services, and
policies.
Understanding of Teller/Member Service Representative
functions.
Member Service driven.
EXPERIENCE REQUIRED:
One year to three years of similar or related experience in the
banking and/or financial industry preferred.
SKILLS/ABILITIES:
Strong interpersonal and communication skills.
Well organized.
Able to operate related computer applications and basic business
equipment.
Good team player abilities.
Notary & NMLS preferred. Certificate required upon hire.
Keywords: Credit Union West, Avondale , Member Service Consultant - Part Time, Other , Avondale, Arizona
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