Patient Engagement Specialist (Front Desk) - Avondale

Company: Bayless Integrated Healthcare
Location: Avondale
Posted on: January 27, 2023

Job Description:

POSITION SUMMARYThe Patient Engagement Specialist II (PES 2), is part of an integrated healthcare team thatpartners with patients to connect them with needed services. This position serves as a first pointof contact for all entities that enter a facility and is responsible for a variety of activities related topatient intake and care. This position performs essential functions in both in-person and virtualclinic settings.This is a non-exempt position that reports to the Clinic Manager.Essential Functions--- Welcome, schedule, and check in patients while utilizing proper customer service--- Create, update and access confidential patient information while adhering to HIPAAguidelines - - -o Verify patient demographic and insurance information - - -o Perform routine data entry into various software systems - - -o Answer or return calls - - -o Add information to appropriate software resource - - -o Schedule appointments within specified guidelines - - -o Ensure patient forms, pre-visit screeners, consent packets, and patient forms are completed and uploaded into electronic medical record - - -o Schedule interpreter, and/or transportation services for patient(s) - - -o Collect co-payments, deductibles, or perform other financial responsibilities as assigned - - -o Receive patient inquiries and respond within identified parameters - - -o Complete all scanning within the same business day of document receipt--- Track and provide patient related data for reporting purposes--- Meet (or exceed) department metrics for outreach and scheduling activities, assisting in the preparation of reports for tracking purposes--- Demonstrate empathy and compassion in all patient interactions--- Other duties and responsibilities as assignedQUALIFICATIONSEducation and Experience Requirements--- GED or HS Diploma (required); Medical Assistant or AA degree in health-related fieldpreferred--- 6 months' professional experience in a similar role (customer service, medical frontoffice, etc.); Experience in health care is highly desired

Keywords: Bayless Integrated Healthcare, Avondale , Patient Engagement Specialist (Front Desk) - Avondale, Other , Avondale, Arizona