Tech Support Specialist

• Paid observed federal holidays & additional paid time off throughout the year
• Arizona State Retirement System (ASRS) & 12% Employee Contribution Match
• Paid vacation, sick, and personal time (if applicable)
• Multiple health and dental insurance coverage plans
• Teladoc: Reach a doctor 24/7
• Flexible Spending Accounts (FSA)
• Maricopa Perks & Gears Discount Program
• Employee assistance program (EAP)
• $4,000 Annual professional development growth funding (if applicable)
• Tuition reimbursement for employee and dependents (if applicable)
• Revised summer work schedule
• Maricopa Employee Health & Wellness Program
• Employee recognition opportunities
• 
  
  Job Summary
  
  Estrella Mountain Community College (EMCC) is hiring an Information Tech Support Specialist to work under the learning college philosophy () where learning happens anytime, anyway, any place.This position works within the Information Technology division and provides desktop support to staff and faculty on a wide variety of technologies including computers, software, cloud-based web applications, employee account management, and other miscellaneous technology and devices. This position works in a collaborative manner with other areas within IT, college staff and faculty, and various District groups.
  
  Essential Functions
  
  35% - Supports the campus end user technology fleet including imaging, device deployment, inventory management, maintenance, troubleshooting, and cable management 20% - Provides employee technology support using a combination of phone, email, video, ticketing system, and in-person interaction with customers. 15% - Troubleshooting and remediation of various hardware and software issues on technology devices both office and classroom environments 10% - Documents desktop support processes and procedures for internal staff training and process standardization and improvement. Develops end-user training material and conducts end-user training on technology usage and guidelines. 20% - Participates collaboratively in division planning activities. Other duties as assigned commensurate to the grade level of the position.
  
  Minimum Qualifications
  
  High School Diploma or GED and three (3) years of full-time equivalent experience with desktop user support or technical support for equipment, networks, systems, telecommunications, or technology security, appropriate to assignment.
  
  Desired Qualifications
  
  A. One (1) year of experience providing technology support in an educational environment.
  
  B. One (1) year of experience using desktop imaging tools such as Microsoft SCCM, Symantec Ghost, or comparable technologies.
  
  C. One (1) year of experience in troubleshooting basic software and hardware issues on a variety of end-user devices, including desktop computers, laptops, printers, and tablets.
  
  D. One (1) experience providing technology support to customers.
  
  Special Working Conditions
  
  Possession of a valid State of Arizona Class D driver's license is required; must meet minimum standards regarding driving:
  
  Will be required to travel or be assigned to all MCCCD locations
  
  May require working numerous evenings or weekends
  
  May be exposed to hazardous chemicals
  
  Work outdoors in a variety of temperatures and environmental conditions
  
  May be required to lift or carry up to 50 lbs with or without a reasonable accommodation
  
  How to Apply
  
  Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application.
  
  Additional materials will not be accepted after the job posting has closed.
  
  Missing materials or incomplete employment history will not be considered.
  
  Please ensure your materials clearly provide the following information.
  

  Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position. Indicate whether former or current employment is Full-Time or; Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load) Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position. Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.

  
  
  Posting Close Date
  
  Open until filled
  
  First review on March 21, 2022
  
  EEO Information
  
  Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.
  
  Title IX
  
  Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."
  
  The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link .
  
  Clery Act
  
  The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link
  
  
  To apply, visit
  
  jeid-111687f6dbd9df4480d5a53373710c67

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