Spanish Bilingual Center Receptionist
Company: Biolife Plasma Services
Location: Avondale
Posted on: January 20, 2023
Job Description:
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that all information I submit in my employment application is true
to the best of my knowledge. Job Description About BioLife Plasma
Services
Every day at BioLife, we feel good knowing that what we do helps
improve the lives of patients with rare diseases. While you focus
on our donors, we'll support you. We offer a purpose you can
believe in, a team you can count on, opportunities for career
growth, and a comprehensive benefits program, all in a fast-paced,
friendly environment.
BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical
Company Ltd. OBJECTIVES/PURPOSE The Bilingual Spanish speaking
Center Receptionist provides receptionist support our donors,
including our Spanish speaking donors. Provides receptionist
support to the plasma collection center, under the general
direction of the Plasma Center Manager. Primarily provides customer
service and performs administrative duties. All below listed
responsibilities must be completed in compliance with federal,
state, local and company-specific regulations related to quality of
product, employee and donor safety, and to the proper performance
of day-to-day activities. Employees must also maintain complete and
accurate records, in accordance with cGMP. This is a part-time
position, 30 hours/week. ACCOUNTABILITIES
- Administrative functions related to new donors, repeat donors
and SPE only donors that include but are not limited to (60%):
- Verifying appointment times
- Assisting donors with future appointments
- Ensuring repeat donors scan in electronic system
- Creating or pulling donor record files
- Verifying prior donations
- Requesting identification for new donors
- Notifying the appropriate personnel that visitor/donor has
arrived
- Contact donors to remind them of physical appointments
- Maintain orderly filing system, purging records as needed
- May be asked to help translate or facilitate communication with
Spanish speaking donors and other BioLife team members.
- Helps to support the overall success of BioLife's end to end
donation process and helps to champion BioLife's en Espanol
initiative
- Helps to communicate and provide support to all donors,
including Spanish speaking donors to ensure a seamless and
exemplary donation experience
- Answers incoming phone calls in a timely manner exhibiting
strong customer service skills. (20%)
- Greets all visitors to the facility including new and repeat
donors in a timely manner exhibiting strong customer service skills
(20%) DIMENSIONS AND ASPECTS Technical/Functional (Line) Expertise
- Incumbent should have strong interpersonal skills and be an
excellent communicator who can successfully interact with visitors
and customers.
- Requires excellent English language comprehension, both written
and verbal
- Ability to perform basic functions on a computer; ability to
type.
- Must be able to prioritize work and handle multiple projects
simultaneously
- Maintain general cleanliness of work area and assist other work
areas as needed to ensure a clean and professional
environment.
- Ability to read and follow Standard Operating Procedures (SOPs)
and to maintain complete and accurate records. - Leadership
- Integrity
- Fairness
- Honesty
- Perseverance
- Putting the patient at the center
- Building trust with society
- Reinforcing our reputation
- Developing the business Decision-making and Autonomy
- Refers to Center Manager for guidance on complex, medium-impact
or above decisions (internal)
- Refers to management team for escalated donor/employee concerns
(internal) Interaction
- Responsible for providing exceptional customer service to
donors (external) and fellow employees (internal)
- Attend staff meetings and other team meetings as required.
- Good verbal communication and customer service skills.
- Ability to multi-task and work as a team player. Innovation
- Coordinates will all other center roles to effectively problem
solve, ensure safety of staff and donors, and provide an
exceptional customer experience.
- Supports the center management team in identifying operational
opportunities for continuous improvement, initiating changes to
center processes as needed, through use of company approved
procedures (including but not limited to 5S, Value Stream Mapping
and Kaizen). Complexity
- Production environment requiring the ability to walk and stand
for the entire work shift.
- Requires occasional leaning, bending, stooping, crouching,
reaching above shoulders and below knees and the ability to walk
and stand for entire work shift. May lift up to 5 lbs.
occasionally. EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS: -
Essential: -
- High School Diploma or equivalent required
- Ability to fluently and proficiently speak and read in both
English and Spanish
- Must speak, read and write fluent English and Spanish and
successfully pass BioLife's Spanish proficiency test upon hire
Desired: -Ability to read and follow Standard Operating Procedures
(SOPs) and to maintain complete and accurate records. Experience in
a laboratory, hospital, or other regulated environment is a plus
ADDITIONAL INFORMATION
- FLSA Classification (US) - Non-Exempt
- Other duties and responsibilities as assigned. EEO Statement
Takeda is proud in its commitment to creating a diverse workforce
and providing equal employment opportunities to all employees and
applicants for employment without regard to race, color, religion,
sex, sexual orientation, gender identity, gender expression,
parental status, national origin, age, disability, citizenship
status, genetic information or characteristics, marital status,
status as a Vietnam era veteran, special disabled veteran, or other
protected veteran in accordance with applicable federal, state and
local laws, and any other characteristic protected by law.
Locations USA - AZ - Avondale Worker Type Employee Worker Sub-Type
Regular Time Type Part time
Keywords: Biolife Plasma Services, Avondale , Spanish Bilingual Center Receptionist, Other , Avondale, Arizona
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