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Call Center Specialist- Hybrid

Company: Universal Technical Institute, Inc.
Location: Avondale
Posted on: November 26, 2022

Job Description:

Overview



This position will function as the first point of contact for many of our prospects who are inquiring about an education with UTI, MMI, or NASCAR Technical Institute. This position will serve as an internal call center representative to contact new prospects, confirm their interest in our programs, confirm admissibility, collect additional information necessary to transfer the prospect to the appropriate resource to learn more about a future with UTI/MMI/NASCAR Technical Institute. The ideal candidate is intrinsically motivated to help or assist people improve their current situation, proactive and driven to exceed goals, internally competitive, empathetic to others, while being conversational and drawn to personal engagement.



Pay range - $36,400 - $39,520



Responsibilities



* Contact inquiries via phone and verbally prequalify for admissibility and interest

* Understand education program offerings, campus locations and admissibility standards

* Work from activity queues in Dynamics CRM and document results

* Meet daily, weekly and monthly contact attempt quotas

* Other duties as assigned.



Qualifications



Education / Experience



* High school diploma or GED

* Bi-lingual (English/Spanish) skills a plus



Skills



* Ability to work in a fast-paced environment where deadlines are essential

* Ability to listen, react and establish rapport quickly

* Self-motivated and action oriented

* Ability to use good judgment, problem-solving and decision-making skills

* Strong interpersonal communication skills both verbal and written

* Ability to organize and provide clerical functions such as typing

* Knowledge of personal computer software applications including Word and Excel



Abilities



* Must be able to lift, carry, push, or pull up to 5 pounds or less 5% of the workday

* Must be able stoop, kneel, crouch, or crawl 5% or less of the workday

* Must be able to talk, see, hear, concentrate, think, learn and reason for all of the workday

* Must be able to sit and walk or otherwise move around for prolonged periods of time throughout the workday.

* Must be able to use a keyboard and do manual tasks for prolonged periods of time throughout the workday.



Work Environment



* Work is performed indoors in a climate controlled environment.



#ENT22



#SUP22



Responsibilities - Contact inquiries via phone and verbally prequalify for admissibility and interest - Understand education program offerings, campus locations and admissibility standards - Work from activity queues in Dynamics CRM and document results - Meet daily, weekly and monthly contact attempt quotas - Other duties as assigned.

Keywords: Universal Technical Institute, Inc., Avondale , Call Center Specialist- Hybrid, Other , Avondale, Arizona

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