Executive, Real Estate Originations
Company: USAA
Location: Avondale
Posted on: June 20, 2022
Job Description:
Purpose of JobConsumer direct sales leader with a focus on
purchase transactions. Provides overall direction, management, and
strategic direction to Real Estate Originations as it related to
Development, Helpline, Workforce Planning, and Lead Distribution
and Process Design. Designs and leads business and organizational
transformation initiatives to strengthen overall member experience
and create efficiencies in our process. Leads the execution of
operational and strategic business plans.Job Requirements
- Identifies and manages existing and emerging risks that stem
from business activities and the job role
- Ensures risks associated with business activities are
effectively identified, measured, monitored, and controlled
- Follows written risk and compliance policies, standards, and
procedures for business activities
- Oversees the Business Development, Workforce Planning, Lead
Distribution and Process Design for Real Estate Originations.
Provides leadership to subordinate management
- Working collaboratively with all internal stakeholders, leads
the strategic development, design, and implementation of the Real
Estate operating model
- Works with Agile teams and second line partners to establish
requirements for Point-of-Sale solutions, Customer Relationship
Management systems and Loan Origination systems
- Establishes and achieves a comprehensive capacity plan and
budget for the department in coordination with the overall product
plans.
- Provide the oversight with the Sales teams that is necessary to
meet all established KRIs for Originations
- Execute timely and concise performance management routines to
ensure the team is performing at or above expected production
thresholds and within established risk tolerance
- Develops and implements objectives and policies, to ensure
employees skills meet both the organizations established compliance
training standards as well as industry training that is relevant to
the sales roles
- Interacts with Senior Leadership on key objectives related to
organizational spans and layers, capacity modeling, performance
standards and industry related skills requirements
- Sponsors or represents real estate on joint project groups
related to operational performance specific to member facing
interactions
- Responsible for continued evolvement of the Real Estate
Originations Operating Model and Call Center Management as it
relates to the member experience envisioned by Omni channel
- Develop a proactive contact management routine for outreach to
Real Estate agents
- Responsible for proactively engaging with internal Marketing
team to develop and execute marketing aimed at optimizing USAAs
opportunity to increase capture rates for mortgage
- Responsible for staffing, onboarding, and retaining top talent.
Accountable for providing effective leadership coaching and
feedback directed towards professional development
- Ensures successful leader performance by assessing training
requirements and evaluating individual training needs. Promotes the
development of effective team relationshipsMinimum Education:
- Bachelors degree; OR 4 years of related experience (in addition
to the minimum years of experience required) may be substituted in
lieu of degreeMinimum Experience:
- 10 or more years of Real Estate Originations experience with a
heavy focus on Contact Center Sales management.
- 6 or more years of people leadership experience in building,
managing and/or developing high-performing teams.
- Extensive working knowledge of the laws, rules and regulations
governing First Mortgage Originations.
- Domain expertise in the full lifecycle of the Mortgage
Originations experience including Sales, Fulfillment and Capital
Markets.
- Proven working experience and knowledge of a broad array of
mortgage products including FNMA, FHLMC, and VA home loan
programs.
- Experience managing Sales Operations in a highly regulated
environment with a strong focus on operational risk and compliance
managementPreferred Qualifications:
- 5+ years of real estate focused on purchase transitions
- Experience co-managing sales and fulfillment
operationsCompensation:
- USAA has an effective process for assessing market data and
establishing ranges to ensure we remain competitive. You are paid
within the salary range based on your experience and market
position. The salary range for this position is: $178,700 -
$321,800
- Employees may be eligible for pay incentives based on overall
corporate and individual performance or at the discretion of the
USAA Board of Directors.Long Term Incentive Plan:
- Cash payment for Executives only representing a cash payment
which is both time and performance basedBenefits:
- At USAA our employees enjoy best-in-class benefits to support
their physical, financial, and emotional wellness. These benefits
include comprehensive medical, dental and vision plans, 401(k),
pension, life insurance, parental benefits, adoption assistance,
paid time off program with paid holidays plus 16 paid volunteer
hours, and various wellness programs. Additionally, our career path
planning and continuing education assists employees with their
professional goals.Please click on the link below for more
details.Relocation assistance is available for this
position.Required
Keywords: USAA, Avondale , Executive, Real Estate Originations, Other , Avondale, Arizona
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