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Appointment Scheduler

Company: Palm Valley Women's Care, PLC
Location: Avondale
Posted on: November 19, 2021

Job Description:

This is position is responsible for making patient appointments following medical practice procedures. Tasks may be integrated into another position, e.g., receptionist/registration clerk or medical assistant.

  • Schedules appointments for patients either by phone or in person following an office visit.
  • Schedules appointments to specialist outside of the practice. Provides patient information and documentation for visit. Ensure' patients are seen, and referral is carried through start to finish.
  • Uses computerized system to match physician/clinician availability with patient's preferences in terms of date and time.
  • Maintains scheduling system so records are accurate and complete and can be used to analyze patient/staffing patterns.
  • Ensures that updates (e.g., cancellations or additions) are input daily into master schedule.
  • Communicates as needed with physicians/clinicians and other staff about any patient concerns/issues related to scheduling. Consults with supervisor about any system problems.
  • Uses customer service principles and techniques to deal with patients calmly and pleasantly.
  • Performs other duties as assigned.Education/Experience: High school diploma or GED; Medical Assistant Certificate or 2 years' experience in medical practice setting. Computer experience.
    • Knowledge of medical practice protocols related to scheduling appointments.
    • Knowledge of computerized scheduling systems.
    • Knowledge of customer service principles and techniques.
    • Knowledge of medical terminology.
    • Skill in communicating effectively with physicians/clinicians about scheduling preferences.
    • Skill in maintaining master appointment schedule via computerized means.
    • Skill in producing reports about appointment patterns as needed.
      • Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others pleasantly.
      • Ability to communicate calmly and clearly with patients about appointments in all circumstances including when they are ill or have an emergency.
      • Ability to analyze situations and respond appropriately.
      • Ability to competently use practice management software.Equipment Operated: Standard office equipment with emphasis on telephone and computer software.Work Environment: Medical office or reception area. Exposure to communicable diseases and other conditions related to clinic setting. Work may be stressful due to a busy office.Job Type: Full-timePay: $18.50 - $19.00 per hourBenefits:
        • 401(k)
        • Dental insurance
        • Flexible spending account
        • Health insurance
        • Paid time off
        • Vision insuranceSchedule:
          • 8 hour shift
          • Day shift
          • Monday to Friday
          • No weekendsEducation:
            • High school or equivalent (Preferred)Experience:
              • Customer service: 1 year (Preferred)
              • Medical terminology: 1 year (Preferred)
              • Computer skills: 1 year (Preferred)Work Location: One location

Keywords: Palm Valley Women's Care, PLC, Avondale , Appointment Scheduler, Other , Avondale, Arizona

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