Crew Member - DQ - Avondale

Company: Dairy Queen
Location: Avondale
Posted on: January 13, 2021

Job Description:

Purpose of Job:Execute all customer service operations, ensuring all prepared products meet the restaurant standards of quality and excellence.Essential Functions:

• Communicate clearly, quickly and politely with co-workers to ensure correct order is served to the customers.
• Prepare treat and food products following restaurant, health and safety standards and procedures quickly and accurately.
• Process customer transactions and maintain an accurate cash drawer throughout shift.
• Assemble and deliver order to customers quickly and efficiently.
• Keep entire work area clean and sanitary throughout shift.
• Prepare products quickly and accurately, while following all preparation, health and safety standards and guidelines when needed.
• Operate and maintain food/drink/treat related equipment and registers properly and safely.
• Complete assigned prep work for stocking and set up of work area.
• Stock and execute proper rotation of products.
• Assist with end of day cleaning.
• Work as a "team" member to assure constant and consistent quality, service, cleanliness and value to each customer.
• Wash counters, tables, restrooms, trash receptacles, gather trash and remove from dining/service areas to proper receptacle, sweep, mop, stock and other cleaning tasks.
• Perform other duties and responsibilities as requested by management staff or shift leaders.Accountability:
  • Operates work area in accordance with established standards, policies and procedures.
  • Answer customer questions about product ingredients and preparation; suggest appropriate items to compliment customer orders.
  • Assist in the success of the restaurant by ensuring guest satisfaction through adhering to standards for quality, value, service and cleanliness.
  • Maintain a positive working relationship with all restaurant employees and customers to foster and promote a cooperative and pleasant working climate.
  • Communicate all significant issues, both positive and negative, with management staff.Qualification Standards:
    • Qualified candidates must have excellent customer service skills including strong verbal communication skills, exhibit good manners, proper personal hygiene, positive attitude, and promptness.
    • Must be able to perform under pressure in a high volume restaurant including moving and responding quickly for long periods of time.
    • Must be able to work in and out of different temperature ranges. Interact with the public and co-workers constantly during shifts.
    • Capability to stand for long periods of time and lift up to 40--lbs.
    • Must be able to move and respond quickly to various requests and commands, read order monitors and communicate clearly and effectively with customers and co-workers.
    • Exhibit and use good manners, proper personal hygiene, positive attitude, and promptness.Employee Benefits:
      • Paid training.
      • Flexible schedule.
      • Meals at 50% off.
      • Great fun and team environment.--

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