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Executive, Business Risk and Controls - Omnichannel

Company: USAA
Location: Avondale
Posted on: September 2, 2020

Job Description:

Purpose of Job Leads, develops, coordinates, and ensures the implementation of first line of defense risk management programs and framework to ensure risk data is captured. Develops risk mitigation strategies and controls, and partners with and engages the Enterprise Risk Management COE. Serves as the CoSA liaison providing leadership and direction to ensure processes and procedures are in place to effectively monitor and manage risk. Ensures there is consistency in the aggregation of identifying and managing existing and emerging risks that stem from business activities and ensure risks associated with business activities are effectively identified, measured, monitored, and controlled. Continues development and continuous refinement of existing Omni Quality Assurance framework, ensuring that it aligns with defined Enterprise guidance which outlines procedures for implementation and execution of the QA program, including controls and oversight to ensure consistency of execution. Responsible for executive level reporting of quality and compliance results including root cause analysis, trends, business outcomes and advice on operational action plans. Accountable for ad-hoc reviews of 3rd party suppliers and/or independent adjusters to monitor quality adherence to contractual requirements. Job Requirements Develops and oversees the implementation, development, and maintenance of controls, risk management programs and framework

Provides direction and guidance for the implementation, development, and maintenance of the internal and external vendor governance framework.

Develops and maintains the quality standards, operating policies, and procedures and directs implementation of approved changes

Identifies risk and/or quality control improvements and provides support for major initiatives as appropriate, including project activities, related integrations, strategic activities, and large system/process improvements

Responsible for long term initiatives, ad hoc requests, issues, and on-going risk management responsibilities

Coordinates with other control partners (e.g. Audit, Compliance and Operational Risk) and regulatory examiners to minimize duplication of effort.

Provides guidance to business units and designs controls to address strategic, operational, financial and regulatory risks

Establishes and monitors key performance and risk indicators/metrics to assist with the early identification of risk trends

Manages a team of professionals who perform overall assessments of operational risks and controls, and conduct testing and analyses to identify, validate, and manage emerging risk exposures

Holds responsibility for the governance, administration of compliance and operational documents and for the governance, maintenance and enforcement of operating procedures

Stays current of regulatory environment and new developments

Develops and recommends action plans for initiatives that have regulatory impact

Supports and engages as appropriate in discussions with relevant regulators (e.g. OCC, FDIC, CFPB) on the business risk control program and results.

Keeps Senior Management apprised of changes and developments.

Follow written risk and compliance policies and procedures for business activities

Required:

Bachelor's Degre

4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree

Minimum Requirements:

10 years of financial services experience with a focus on Business Management, Operations, Risk Management, Audit, Control, or Reporting required.

4 years of leadership experience required demonstrating management responsibilities.

Executive-level knowledge of industry-related regulatory requirements, and operational risk concepts.

Demonstrated ability to successfully navigate and operate across multiple levels of an organization.?

Preferred Requirements:

10+ years building and managing complex Quality Assurance programs for large Financial Institutions in a highly matrixed environment

Proven success in directing and leading cross-functional, multi-location staff in the planning, development, and implementation of both manual and automated QA solutions intended to achieve operational efficiencies, improve quality, and mitigate operational and compliance risks within the Bank Omnichannel organization

Proven capabilities fostering collaborative partnerships and serves as the liaison with risk, compliance, legal and other internal control partners, as well as regulatory agencies

Keywords: USAA, Avondale , Executive, Business Risk and Controls - Omnichannel, Other , Avondale, Arizona

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