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Dispatch Operations Specialist

Company: Amazon
Location: Avondale
Posted on: January 17, 2020

Job Description:

This position offers an exciting opportunity to make history and become a member of a team whose purpose is to solve complex challenges and create unprecedented customer experiences. We're looking for creative leaders with a passion for innovation, knack for problem solving, and dedication to creating world-class customer experiences. The Central Operation Associate coordinates the delivery of customer orders between Amazon drivers, third-party companies, and Amazon Operators. Shift Details: This role is Flexible Part-Time Scheduled days are posted weekly. You will be able to select the days you want to work. (Subject to business needs) Ability to work nights, weekends and holidays There are no guaranteed minimum weekly hours Get shift requests and accept them right on your phone What it's like to work as a Central Operation Associate:   Coordinate rescue support between two drivers Interpret information from different sources to determine best course of action to drive delivery success Communicate with delivery partners ensuring on-time delivery Coordinate with Amazon Station Operators to ensure customer orders dispatch timely and accurately Solve for planned and unplanned events (traffic, weather, sporting, community) leading to anomalies outside normal dispatch operations Identifies exceptions and escalates to management Completes intra-window reports using standard tools/process Candidates must be flexible to work weekends and/or evenings All work is executed on a computer through Amazon proprietary software and Microsoft Office Communicate via phone/chat/email with various Amazon stakeholders to answer real time questions to remove barriers Job Requirements Strong Computer Skills Strong writing Skills Experience communicating with diverse audiences Ability to learn quickly in a fast-paced environment Candidates must be flexible to work weekends and/or evenings Basic Qualifications High School diploma or equivalent Must be at least 18 years old Preferred Qualifications   Strong computer skills using a transportation management system as well as Microsoft Office products. Good teamwork mentality: able to build trustworthy and supportive working relationships. Strong logical thinking, analytical skills, and problem solving skills. Five years of experience in customer support and/or distribution operations. Experience in transportation/dispatch industry is a plus. Strong computer skills using a transportation management system as well as Microsoft Office products. Ability to learn quickly in a fast-paced environment. Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age PandoLogic. Category: , Keywords: Dispatcher

Keywords: Amazon, Avondale , Dispatch Operations Specialist, Other , Avondale, Arizona

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