IT Analyst
Company: Valon Mortgage
Location: Phoenix
Posted on: April 1, 2026
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Job Description:
About the Company Valon is transforming both mortgage servicing
and consumer direct lending with a technology-first approach.
Backed by Andreessen Horowitz (a16z) and managing over $130 billion
in loans, we’ve built our platforms from the ground up—not on
outdated legacy systems—so homeowners, lenders, and investors
experience greater transparency, efficiency, and care. By unifying
processes into a modern, AI-native operating system, we’re leading
the way in automation, compliance, and continuous improvement
across our servicing and lending businesses. Our mission is to
empower every homeowner by making the mortgage experience simple,
secure, and financially empowering. To achieve this, we bring
together world-class engineers, servicing experts, lending
professionals, and operations leaders who share a passion for
improving the homeowner journey. We’re not only reshaping what
servicing and lending look like today—we’re creating opportunities
for talented people to help drive the future of the industry. As we
continue to grow, Valon is expanding its footprint across multiple
states, opening the door to exciting new roles and career paths.
Joining Valon means becoming part of a fast-scaling company where
innovation, collaboration, and customer impact go hand in hand.
Mortgage is just the beginning—we’re building the future of
regulated finance, and we want you to be part of it. Information
Technology at Valon The Valon IT Team is a very small, close-knit
team. We depend and rely on each other for assistance, coverage,
and growth. In order to meet our achievements to date, we have to
know each other's roles and responsibilities in great detail. At
Valon, IT leadership is fully invested in team growth and promotion
from within. Your career will blossom, and you’ll never be bored or
stagnant as a member of the Valon IT Team. About the Role As a
member of The Valon IT Team, you will support every department,
team, and employee at Valon. You will play a key role in ensuring
the continued success of our servicing operations team. You will
partner with a variety of high-level stakeholders to maintain our
daily fast-paced office operations. You will be responsible for
responding to technical support queries in a timely and accurate
manner, including requests for hardware repair, equipment
relocation, and system access. You will continually test, adopt,
and implement new technologies to advance Valon’s efforts to
transform the servicing industry. Responsibilities Install and
configure Windows and Mac laptops, software, cloud services,
systems, networks, MFA devices, printers, and scanners. Manage the
on- and off-boarding of users, as well as the provisioning and
de-provisioning of devices. Effectively respond to requests and
track work in Jira Service Management Manage and restock inventory
as needed. Roll out and support software updates and other laptop
security services and policies. Support and service SSO (Single
Sign On) with third-party software for increased security and
convenience. Create effective user-facing communications and
guidance. Operate independently with a high degree of
professionalism while also being a member of a close-knit team.
Ideal Background 2 years of experience in desktop and mobile
administration, Google Workplace administration, service
management, identity and access management, network administration,
and business system administration Experience with the flexibility
necessary in a tech startup environment Excellent written and
verbal communication skills Excellent problem-solving abilities
Refined attention to detail and accuracy Tech full stack experience
Security remediation and audit experience Minumum Qualifications
Minimum education requirement: High school diploma or GED
equivalent required Benefits Compensation: Competitive salary and
the opportunity to partake in our performance bonus program and
401k plan. Health & well-being: We’ll invest in your physical and
mental well-being with comprehensive medical, dental, and vision
benefits, a One Medical membership, and Talkspace. Food & meals:
In-office snacks and drinks, Bagel Fridays, and regular food trucks
on the premises. Commuter benefits: We offer pre-tax deductions for
public transportation, rideshare services, and parking expenses to
make your commute more affordable and convenient. Grow together:
Company-wide orientation for you to successfully onboard alongside
other learning and development opportunities, including regular
review cycles that feature 360 degree feedback. Play together:
Quarterly budgets for team and company outings. Use it for team
swag, cooking classes, or team dinners! Generous time off: 17 days
of paid time off, sick days, and 11 company holidays. Throughout
the interview process, please remember that emails will only be
from valon.com email addresses. We will never ask for any
personally identifiable information during the interview process
itself. Please reach out to talent@valon.com if you have any
requests to verify the authenticity of an outreach. Valon is an
equal opportunity employer that is committed to diversity and
inclusion in the workplace. We prohibit discrimination and
harassment of any kind based on race, color, sex, religion, sexual
orientation, national origin, disability, genetic information,
pregnancy, or any other protected characteristic as outlined by
federal, state, or local laws. Valon makes hiring decisions based
solely on qualifications, merit, and business needs at the
time.
Keywords: Valon Mortgage, Avondale , IT Analyst, IT / Software / Systems , Phoenix, Arizona
