AvondaleRecruiter
the smart solution for Avondale jobs

Customer Service Rep At Home

Company: Mommy Jobs Online
Location: Avondale
Posted on: March 13, 2019

Job Description:

Customer Service Representative Mommy Jobs Online (mommyjobsonline.com) is now seeking both English AND English/Spanish Bilingual Opportunities Available The Work at Home Customer Service Representative is responsible for handling service cancellation requests, primarily inbound telephone calls, in a prompt, courteous, and efficient manner; ensuring that the needs of the customer are met, service is rendered and the customer is kept appraised of the status of their request. Essential Functions Primary function is to retain customers who are at risk of cancelling service. Provide rebuttals and benefits of service based on customers reason for cancellation. Address customer complaints with the goals of increasing satisfaction and retention rates. Exercise creative negotiation and sales techniques to motivate customers to continue using our services. Skills required for this position include interpersonal skills, excellent customer service, empathy, ability to solve problems, typing, ability to handle rejection and ability to meet retention goals. Learn and demonstrate up-selling techniques (where applicable) to promote additional services/products. Communicate company policies and procedures to customers. Meet key performance indicator goals; receive feedback/coaching from the management team including trainers, quality analysts etc. Utilize call center technology to input, track, and report customer issues. Navigate company software programs, use web based search engines and troubleshoot customer issues. Escalate calls outside their scope to appropriate tier of Customer service support function. Perform select overrides (manual enrollment date holds , airtime, loss date, purchase date remove based on updated responsibilities). Follows directives from Call Center Management (Coaches, Managers, etc.). In order to ensure we have adequate staff to meet our contractual service level requirements, regular and reliable attendance at the place of work is required. Other Functions Maintains excellent relations with all internal and external customers. Interacts and assists with other CSRs on the team and various support functions, QA, Customer Satisfaction, Tech. Support etc. Other duties as assigned. Minimum Requirements The following are required to enable job holders to perform the essential functions of the job. Skills/Knowledge: Must have the ability to handle multiple priorities, work in a fast environment, and manage time effectively. Be computer literate with an ability to type 25-35 words per minute and learn new call center software. Must be able to pass a certification test, covering soft skill scenario modeling, business decisions and product knowledge. Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation). Must be self-disciplined and work without close supervision. Experience/Education: High school diploma or equivalent. Preferred 1 year experience in a customer service position (preferred call center experience). Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee may spend 4-8 per day sitting and working at a computer. The ability to adjust focus, use hands to grasp, finger, handle, reach or feel and sit for prolonged periods are needed for this position. Typing or otherwise working, primarily with fingers rather than with the whole hand as in handling. Ability to receive detailed information through oral communication utilizing a headset. The employee is regularly required to talk 90+% of the time via a headset. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work at Home Locations: Required that employees work in a distraction-free workplace and is ergonomically set to meet the companys standards. Additional Requirements Training: Routine training classes are required and/or offered during the employee lifecycle. Training may consist of classroom and/or Computer based training (CBT). Schedules: Flexible to work all shifts as required (evenings, weekends, and holidays). Work from home requirements: Must have a computer with Windows 7 or greater High Speed Internet Service Landline Phone Service Pay: $13.00 per hour To Become An Agent Apply at www.mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank Registry to get connected with client and to begin their hiring process. Please reference agent id code MJOLChristina when you register online. Please allow 24 hours of processing time once you register with us. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: Mommy Jobs Online, Avondale , Customer Service Rep At Home, Hospitality & Tourism , Avondale, Arizona

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


AM Server - Seasonal Full Time - Marriott Hotels - (1900099R)
Description: Here's To Your Journey with JW Marriott Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels, Marriott International's flagship brand with more than (more...)
Company: Marriott International, Inc.
Location: Scottsdale
Posted on: 03/23/2019

Grocery/Food Delivery Driver (Phoenix,AZ)
Description: Sign Up Now For Postmates Set Your Own Hours. Keep 100 of Your Tips. Work When You Want. Set Your Own Schedule. Flexible Work and Great Pay. Start in Less Than
Company: Postmates
Location: Phoenix
Posted on: 03/23/2019

Banquet Chef - Arizona Biltmore Resort, a Waldorf Astoria
Description: Job DescriptionWaldorf Astoria is looking for a Banquet Chef for the Arizona Biltmore property located in the heart of uptown Phoenix br br This historic property has 39 acres of gardens, swimming (more...)
Company: Hilton
Location: Phoenix
Posted on: 03/23/2019


Executive Chef
Description: Location US-AZ-PhoenixBrand Upward Projects Lab Main Office Category Leadership/Management WHAT YOU BECOME br br TAKE YOUR CAREER UPWARD br br Become a passionate leader for a dynamic restaurant (more...)
Company: Upward Projects
Location: Phoenix
Posted on: 03/23/2019

Housekeeping Utility Care Attendant
Description: Locations US-AZ-Paradise Valley br Posted Date 4 hours ago 3/20/2019 4:28 PM br br Requisition ID br br 2019-34173 br br of Openings br br 1 br br Category Portal Searching (more...)
Company: Omni Hotels & resorts
Location: Paradise Valley
Posted on: 03/23/2019

Housekeeper
Description: Avenir Senior Living is experiencing tremendous growth and we are constantly seeking the most talented and passionate people to join our team. Avenir Senior Living is growing, not only within its home (more...)
Company: Avenir Senior Living
Location: Scottsdale
Posted on: 03/23/2019

Delivery Driver (part or full time) with DoorDash - Make up to $18.0/hour
Description: No passengers.
Company: Doordash
Location: Mesa
Posted on: 03/23/2019

Line Cook - Postino (Highland)
Description: Location US-AZ-ScottsdaleBrand PostinoCategory Hourly Team Members WHAT YOU BECOME br br Highly passionate people who relentlessly deliver quality and excellence to our guests. Our mission is to make (more...)
Company: Upward Projects
Location: Scottsdale
Posted on: 03/23/2019

Line Cook
Description: Hiring Line Cooks ---------------------- New Restaurant Concept Opening -- Peoria, AZ Location BRAND NEW VenueAmazing Restaurant Bar conceptFlexible Working HoursWorking
Company: Mochilero Kitchen / Outliers LLC
Location: Peoria
Posted on: 03/23/2019

Restaurant Associate Line Cook - 601829
Description: Restaurant Associate Line CookA fresh approach to work.Line CookWhen you join Panera LLC as a Restaurant Associate - Line Cook, you join in our belief that food should not only taste good, but also be (more...)
Company: Panera Bread Company
Location: Phoenix
Posted on: 03/23/2019

Log In or Create An Account

Get the latest Arizona jobs by following @recnetAZ on Twitter!

Avondale RSS job feeds