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SmartLife Mattress Customer Service & Sales Support Specialist

Company: Manufacturing
Location: Avondale
Posted on: May 9, 2022

Job Description:

Job Description Body-sensing technology, adaptive support, and personalized comfort --- this is the innovation at the core of the SmartLife Mattress by King Koil--- . It---s a simple, yet revolutionary concept. Our SmartLife brand mission? To transform the way the world sleeps, one mattress at a time. Our patented technology and incredibly well-made mattress is how we---re going to do it. Founded in 1898, King Koil is a leading global mattress manufacturer headquartered in Phoenix, AZ. Our new, state-of-the-art Avondale factory ships an expanding line of luxury mattresses to a rapidly growing list of domestic US retailers, while more than 30 international licensees produce King Koil mattresses in over 90 countries on every continent. The SmartLife Mattress by King Koil--- is an exciting and innovative new product launched in 2020, and the program is growing quickly as retailers across the US race to add SmartLife to their assortments. To support this accelerated growth, we---re building a new team to help us take the SmartLife brand to its full potential. Passionate, collaborative, committed, entrepreneurial, driven, innovative --- these are the hallmarks of the team we---re building. This is your chance to be part of something new and exciting from the beginning, to be part of a team that builds something incredible and worthwhile, to get in early and play a leading role as our SmartLife team develops and grows. Job Summary: The SmartLife Customer Service & Sales Support Specialist is a critical new role for our team. You will serve as the point person for daily interactions with the end consumer and the liaison to the CS teams of our retail partners. Your mission will be to provide an outstanding experience for all SmartLife customers, working across internal and external teams to deliver world-class service and a successful resolution for all customers. When not leading our customer service efforts, you will play a key supporting role for the SmartLife team by facilitating sales support requests and coordinating with internal teams across the organization to effectively meet the needs of the business. This role is located in our Avondale, AZ office, and is a full-time on-site position. Our ideal candidate is someone with the potential and desire to grow into a leadership role, as we will be adding additional team members as the SmartLife business grows over time. We---re looking for ambitious and committed men and women to help us take the SmartLife Mattress by King Koil--- brand to its full potential. We need driven professionals that will approach their responsibilities with an entrepreneurial mindset while holding themselves accountable to delivering the results. Responsibilities: Consistently provide customers with genuine, friendly, personable and professional service, while going above and beyond to achieve positive outcomes. Approach each customer interaction as an opportunity to strengthen affinity for our brand and product, achieving a positive outcome for both revenue and brand loyalty. Maintain comprehensive records and log all customer calls into a database, effectively tracking detailed customer info, actions taken, resolutions achieved, retailer involvement or referral, follow-up communication, etc. Communicate repetitive issues or systemic failures to team leadership for immediate attention and resolution. Play a leading role in the development and implementation of best practices and SOP for customer issues. Support the SmartLife sales and operations team by effectively fulfilling sales support requests, including special projects, line sheets, price increases, tradeshow prep, business development activities, etc. Partner with internal teams to achieve successful outcomes in support of the SmartLife brand, including Operations, Marketing, Finance, Logistics and HR. Perform additional functions that may be assigned at the discretion of management. Travel will generally not be required for this role, but you may be asked to occasionally assist the team with new partner rollouts and installations, trade shows, photo shoots and other events requiring travel. While the schedule will be predominantly Monday-Friday business hours, there may be an occasional need to support weekend or evening activities. Success will be achieved through best-in-class execution at retail, by being a constant presence in stores, by empowering RSAs to effectively present the SmartLife brand. Our Ideal Candidate: Our ideal candidate has a passion for working with people and providing excellent customer service. You have some experience working in a general customer service environment, perhaps in a call center, or in a retail or restaurant setting. You understand the importance of providing prompt and excellent customer experiences for our brand, and you have strong communication and organizational skills. You are able to develop and drive processes, and you---re comfortable working with computers and have experience with Microsoft applications. A college degree is not required, but some college is preferable. Qualifications: A positive, upbeat and can-do attitude is essential. Ambitious, self-motivated, adaptable and service-oriented. Able to exercise good judgment and critical thinking skills, recognizing patterns and developing solutions. Ability to multi-task within a fast-paced service environment, balancing multiple responsibilities and customer priorities. Very comfortable with technology, embracing it to achieve positive customer outcomes. Quick learner, resourceful, structured, proactive, with a high attention to detail. Highly organized, responsible, professional and attentive. Curiosity and willingness to investigate a process to a deeper level. A commitment to going above and beyond to make clients happy with a "no task too small" outlook. Excellent oral and written communication skills. Excellent listening skills, strong interpersonal skills and the ability to quickly develop strong relationships. Ability to work independently and with a team, carrying out tasks to completion. Proficient with computers, experienced and comfortable with Microsoft Office, Excel, Word, and Outlook Meet expectations for attendance and punctuality. Prior customer service experience is essential (i.e. retail sales, restaurant, sales associate, front desk or other customer- centered sales roles) Valid Driver---s License with access to reliable transportation 2 years of college is preferred; High School Diploma or equivalent is required. Bi-lingual (Spanish) language skills are a plus, but not required. Benefits And Perks: Medical, Dental, Vision and Life Insurance Supplemental insurance plans 401(k) plan with company match Three weeks PTO And of course, an amazing SmartLife mattress for your personal use Salary: Salary is negotiable, commensurate with the responsibilities of this position and your relevant experience. About King Koil: A leading global mattress manufacturer, King Koil supports more than 30 licensees in more than 90 countries where King Koil mattresses are manufactured and sold. Headquartered in Avondale, Ariz., the company has a long, rich history that reaches back to 1898 when Samuel Bronstein founded United States Bedding in St. Paul, Minn. What started out as six employees in a small factory has continued to grow. During the 1930s, U.S. Bedding improved the bedspring and was looking for a new name for its product. From there, the King Koil name was born. For more information, visit www.KingKoil.com King Koil provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment.

Keywords: Manufacturing, Avondale , SmartLife Mattress Customer Service & Sales Support Specialist, Hospitality & Tourism , Avondale, Arizona

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