Intake Specialist (INTSPC-02)

Company: New Freedom's Career
Location: Glendale
Posted on: April 2, 2026

Job Description:

Join New Freedom – Where Second Chances Become Bright Futures _________________________________________________________________________________________________________ About Us At New Freedom , we don’t just believe in second chances—we help people thrive because of them. We are a dynamic, compassionate, and peer-driven community dedicated to empowering justice-involved and formerly incarcerated individuals to successfully rebuild their lives and reintegrate into society. Our approach blends empathy with action—offering tools, mentorship, and unwavering support that transforms lives, families, and communities. When you join New Freedom, you join a movement that creates personal, societal, and economic change every single day. If you’re driven by purpose, passionate about people, and ready to make a lasting impact, this is where you belong . _________________________________________________________________________________________________________ Why You’ll Love Working Here We take care of the people who take care of others. At New Freedom, you’ll enjoy: Competitive pay – because your impact matters Enhanced health insurance - wellness shouldn’t be a burden $0 Medical Plan available and other majority paid by company options $0 primary care co-pay $2,000 - $10,000 FREE Health Reimbursement Account (Plan Type Varies) Flexible Spending Account- medical and dependent care options Low-cost dental, vision, & supplemental coverage- to further support your health Company-paid life insurance & short-term disability – for unexpected needs Employee Assistance Program – confidential support for life’s challenges Voluntary Pet Insurance – medical assistance for your furry family 401(k) with company match – invest in your future while you invest in others Generous paid time off – including sick days, holidays, vacations, and more Free meals, snacks, drinks, & gym access – fuel your body and mind Free onsite training & certifications – CPR, Safety Care, Peer Support, and more _________________________________________________________________________________________________________ About the Position – Intake Specialist The Intake Specialist role provides frontline intake services to members joining New Freedom’s Intensive Outpatient Program. The Intake Specialist is one of the initial points of contact to ensure members have positive and successful entry into our facility. This position is accountable for reviewing eligibility and program expectations prior to members meeting with their assigned clinical workers. This position requires a thorough understanding of the company’s philosophy of treatment, admission processes, and program criteria. A basic knowledge of substance abuse and dual diagnosis is also required. This role is responsible for ensuring that clinical and administrative intake services are provided for clients in partnership with the clinical team and other cross-functional departments. Your Impact Will Include: Initiates all lobby packet documentation, including consent and admission forms. Conducts comprehensive intake assessments, accurately identifying and documenting appropriate diagnoses. Develops individualized treatment plans aligned with goals identified during the assessment process. Provides thorough program orientation, ensuring member understanding of informed consent, program policies, rights, responsibilities, confidentiality, treatment expectations, and all required state and federal regulations. Reviews program options, grievance and appeals processes, advance directives, comorbidity resources, after hours access, code of ethics, and all policies related to safety, substances, and program participation; supplies and explains the member handbook. Ensures all new admissions and readmissions receive full orientation on the first day when possible, and always within seven working days of admission. Completes warm hand offs to clinical and cross functional support teams once all intake tasks are finalized. Meets established KPIs, actively participates in required clinical supervision, and maintains all continuing education requirements. Performing additional duties as assigned to support our mission. Where You’ll Work Primarily onsite at our offices. Requires occasional travel to various program sites/facilities Requires use of standard office equipment including but not limited to computer-use, monitors/screen, desk, chair, etc. Using standard office equipment, plus plenty of face-to-face interaction. Some days will require long periods of sitting, standing, or walking. _________________________________________________________________________________________________________ Culture Fit Test Think you might be a great fit? Take our quick Culture Survey here: https://go.cultureindex.com/s/bQwMHI71Ue Select your desired position and complete the short survey. Can’t find the role listed? Choose “Other Interest – Position Not Listed.” _________________________________________________________________________________________________________ Equal Opportunity Statement New Freedom Ops LLC is proud to be an Equal Opportunity Employer, a drug-free workplace, and compliant with Veteran and ADA regulations. "Every day, someone walks out of a prison gate with nothing but a bag of belongings and a hope for a better future. At New Freedom, we meet them at that moment—with open arms, real opportunities, and the belief that their past does not define their potential."

Keywords: New Freedom's Career, Avondale , Intake Specialist (INTSPC-02), Healthcare , Glendale, Arizona