Patient Registration Specialist - Phoenix, AZ
Company: Optum
Location: Sun City West
Posted on: June 30, 2025
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Job Description:
$2,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS Optum is a global
organization that delivers care, aided by technology to help
millions of people live healthier lives. The work you do with our
team will directly improve health outcomes by connecting people
with the care, pharmacy benefits, data and resources they need to
feel their best. Here, you will find a culture guided by diversity
and inclusion, talented peers, comprehensive benefits and career
development opportunities. Come make an impact on the communities
we serve as you help us advance health equity on a global scale.
Join us to start Caring. Connecting. Growing together. As Patient
Registration Specialists , we are often the first point of contact
for our patients and their families. As such we value representing
an important first impression. Our professionalism, expertise and
dedication help ensure that our patients receive the quality of
care they need. We are diligent in obtaining complete and accurate
insurance and demographic information in a timely manner, this
enables us to provide high quality, compassionate health care
service to all who need them, regardless of their ability to pay.
This position is full - time (40 hours / week) Monday - Friday.
Employees are required to have flexibility to work any of our
8-hour shift schedules during our normal business hours of 7:00am -
5:00pm, Monday through Friday. No weekends or major holidays are
required. It may be necessary, given the business need, to work
occasional overtime, however, and voluntary OT is available after
90 days. We are located at the Cancer Institute at St. Joseph's
Hospital and Medical Center in the heart of Downtown Phoenix at 625
N 6th St, Phoenix, AZ 85004.We have onsite café and provide 2 weeks
of paid training. Performance based bonuses are also available.
Primary Responsibilities: Communicate directly with patients and /
or families either in person or on the phone to complete the
registration process by collecting patient demographics, health
information, and verifying insurance eligibility / benefits Respond
to patient and caregivers' inquiries always in a compassionate and
respectful manner Obtain Benefits and Insurance verification Point
of Service Cash Collection, Co - Pays, Deductibles and Coinsurance
Accurate Computer Data Entry Scan documents Organize and schedule
patient services and appointments for referrals Register and Pre -
Register Patients for Emergency, Elective and Scheduled Cases Work
with various systems including the Patient Registration and
Electronic Medical Record Generate, review and analyze patient data
reports and follows up on issues and inconsistencies as necessary
You’ll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in. Required
Qualifications: High School Diploma/GED (or higher) 2 years of
experience in a Hospital Patient Registration Department, Physician
office or any medical setting 1 years of customer service
experience 1 years of experience with insurance policies and
procedures Ability to work dayshifts, Monday through Friday 7am -
5pm (Shift is assigned within those hours) Preferred
Qualifications: Experience submitting authorization requests and /
or processing referrals Previous experience in collecting patient
copays, deductibles, etc. Previous working experience with Google
products Working knowledge of facility pricing structure and cost
estimates Knowledge of ICD9 (10) and CPT terminology Understanding
of Medical Terminology Bilingual fluency with English & Spanish
PLEASE NOTE The sign-on bonus is only available to external
candidates. Candidates who are currently working for UnitedHealth
Group, UnitedHealthcare or a related entity in a full time, part
time or per diem basis ("Internal Candidates") are not eligible to
receive a sign on bonus. The salary range for this role is $ 16.88
to $ 33.22 per hour based on full-time employment. Pay is based on
several factors including but not limited to local labor markets,
education, work experience, certifications, etc. UnitedHealth Group
complies with all minimum wage laws as applicable. In addition to
your salary, UnitedHealth Group offers benefits such as, a
comprehensive benefits package, incentive and recognition programs,
equity stock purchase and 401k contribution (all benefits are
subject to eligibility requirements). No matter where or when you
begin a career with UnitedHealth Group, you’ll find a far-reaching
choice of benefits and incentives. At UnitedHealth Group, our
mission is to help people live healthier lives and make the health
system work better for everyone. We believe everyone–of every race,
gender, sexuality, age, location, and income–deserves the
opportunity to live their healthiest life. Today, however, there
are still far too many barriers to good health which are
disproportionately experienced by people of color, historically
marginalized groups, and those with lower incomes. We are committed
to mitigating our impact on the environment and enabling and
delivering equitable care that addresses health disparities and
improves health outcomes — an enterprise priority reflected in our
mission. UnitedHealth Group is an Equal Employment Opportunity
employer under applicable law and qualified applicants will receive
consideration for employment without regard to race, national
origin, religion, age, color, sex, sexual orientation, gender
identity, disability, or protected veteran status, or any other
characteristic protected by local, state, or federal laws, rules,
or regulations. UnitedHealth Group is a drug - free workplace.
Candidates are required to pass a drug test before beginning
employment. RPO RED
Keywords: Optum, Avondale , Patient Registration Specialist - Phoenix, AZ, Healthcare , Sun City West, Arizona
