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Student Services Manager

Company: Maricopa Community College District
Location: Avondale
Posted on: March 16, 2023

Job Description:

Student Services Manager

Job ID: 318237
Location: Estrella Mountain Comm College
Full/Part Time: Full Time
Regular/Temporary: Regular

Salary Range

$64,646.00 - $84,040.00/annually, DOE



Work Schedule

Schedule is based on the operational needs of the deparment and EMCC.

Work Calendar

12 Months

Maricopa Summary

Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year?

Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States?

Whether you're teaching, working, or learning Make It Happen At Maricopa County Community Colleges!

About Us

What's Currently Happening at Maricopa

  • Many of our campuses have received grant awards through the National Science Foundation to improve undergraduate STEM Education: Hispanic-Serving institutions program (HSI Program).
  • Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance
  • One of the largest community college systems in the country
  • 2020 Healthy Arizona Worksites Program recipient
  • Named 19th Best Employer for Women by Forbes
  • 2019 No. 42 in Arizona's Best Employers


    The Maricopa County Community College District (MCCCD) is committed to providing you with a competitive, comprehensive benefits program that provides the care you and your family need to lead healthy and productive lives. Our benefits are designed to provide support for every life stage and lifestyle in our community.

    Benefits & Perks Options:
    • 16 paid observed holidays
    • Arizona State Retirement System (ASRS) & 12% Employee Contribution Match (Pension, Long Term Disability, and Health Insurance)
    • Paid vacation, sick, and personal time (if applicable)
    • Maricopa Employee Store: Perks & Gears (exclusive discounts and offers for Maricopa Community Colleges faculty and staff)
    • $4,000 Annual professional development growth funding (if applicable)
    • Tuition reimbursement for employees and dependents (if applicable)
    • Flexible work schedules
    • Maricopa Employee Health & Wellness Program:
      • Sight-On-Site Eye Care Services
      • Diabetes Empowerment Education Program
      • Mobile On-site Mammography Screenings
      • Employee Assistance Program (EAP)
      • Wondr online program that teaches clinically-proven, healthy habits that lead to less stress, better sleep, weight loss, and more
      • Pre-Retirement Events
      • Public Service Loan Forgiveness (may forgive the remaining balance on a federal student loan made directly by the U.S. Department of Education after qualifying).
      • 10+ Maricopa Affinity Resource Employee Groups (Celebrates diversity, embraces inclusion, and supports employees, students, and community!)

        Job Summary

        Estrella Mountain Community College is seeking a Student Services Manager for the Disability Resources and Services (DRS) department. This position oversees the planning, development, implementation and evaluation of the DRS department and its services.

        Essential Functions

        40% Manages the planning, development, implementation and evaluation of the DRS department; trains and works closely with faculty/staff to ensure administration of accommodations in a timely, appropriate, and efficient manner; utilizes technology to effectively monitor student accommodations and communicate with students/faculty; responsible for individual programs, budgets, services and assistive technology for disabled students; follows, understands and adheres to legal regulations, laws, and policies (state, local, institutional) related to disability regulations such as Section 504 of the Rehabilitation Act and the Americans with Disabilities Act (ADA) and the ADA Amendments Act; follows best practices and trends, and provides updates the campus (as needed).

        25% Assists students with identifying and implementing individualized plan of study; implements reasonable and appropriate accommodations based on documentation of disability provided by qualified diagnosticians for academic purposes; maintains student confidentiality while coordinating the student's accommodations; utilizes data to understand and advocate for students with disabilities; creates an environment of support for students and staff; serves as an active member of the Student Affairs Leadership Team contributing to retaining and engaging students to succeed.

        20% Hires, supervises, coaches, trains, and evaluates DRS staff performance; provides in-service training, coaching and counsel to faculty, staff, administrators, and students; responds to inquiries requiring a detailed knowledge of policies and procedures of the DRS office; serves on district and college committees including, but not limited to the District Disability Resources and Services Council; provides information sessions and introduction orientations on disability services for new students and the greater campus community; provides and maintains exceptional customer service for diverse populations.

        15% Prepares and monitors department budget; seeks funding opportunities such as grants and partnerships as appropriate; responds to and resolves difficult or complex inquiries, requests or complaints; collects and compiles data for federal and state reports.Other duties as assigned commensurate to the grade level of the position.

        Minimum Qualifications

        Bachelor's Degree from a regionally accredited institution in education, sociology, business administration or related field and five (5) years of full-time equivalent progressively responsible student services or related experience that includes such things as administration of policies and procedures, program oversight, and two (2) years of supervisory experience.


        Associates Degree from a regionally accredited institution in education, sociology, business administration or related field and seven (7) years of full-time equivalent progressively responsible student services or related experience that includes such things as administration of policies and procedures, program oversight, and two (2) years of supervisory experience.

        Desired Qualifications

        A. Master's Degree in a related field from a regionally accredited post-secondary institution.

        B. Three (3) or more years of experience working in a Disability Services department/organization, specifically making decisions regarding reasonable accommodations in accordance with Section 504 of the Rehabilitation Act and the Americans with Disabilities Act (ADA).

        C. Three (3) or more years of experience managing, supervising, developing, and evaluating a diverse professional and support staff including full-time and/or part-time employees.

        D. Experience working with assistive technology and other emerging technologies to support student learning, including experience with DRS Connect or similar platform.

        E. Experience working with diverse student populations.

        How to Apply

        Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application.

        Additional materials will not be accepted after the job posting has closed.

        Missing materials or incomplete employment history will not be considered.

        Please ensure your materials clearly provide the following information.
        • Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
        • Indicate whether former or current employment is Full-Time or;
        • Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load)
        • Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
        • Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.

          Posting Close Date

          Apply on or before March 24, 2023 to be considered.

          EEO Information

          Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

          Title IX

          Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

          The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

          Clery Act

          The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.

          To apply, visit https://jobs.maricopa.edu/psp/MCPAHPRD/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=318237&PostingSeq=1


Keywords: Maricopa Community College District, Avondale , Student Services Manager, Executive , Avondale, Arizona

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