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Vice President, Head of Auto Claims

Company: USAA
Location: Avondale
Posted on: August 1, 2022

Job Description:

Purpose of Job USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level. The Head of Auto Claims at USAA is responsible for the auto claims operation to deliver business results at scale. Accountable for the operational execution of the member experience in claims. This leader will create and delivers a strategic focus on world class member experience and operational results. Collaborates across Operations and other business lines to ensure delivery of the USAA mission. Job Requirements Identifies and manages existing and emerging risks that stem from business activities and the job role. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled. Follows written risk and compliance policies, standards, and procedures for business activities. Accountable for developing Claims operations strategy, plan, goals and objectives in support of USAA Strategy. Accountable for delivering on plan objectives across employee, member, financial and quality goals. Drives industry best practices and adoption within claims process creating continuity across the P&C Company. Leads Claims Experience owners, operational executives and/or claims functional groups to achieve business outcomes. Collaborates effectively with product line leaders and other senior executives to support Enterprise initiatives. Drives overall risk management and regulatory compliance through consistent frameworks and business routines. Sponsors and shapes large transformational efforts across multiple Operational areas, Lines of Business or Enterprise. Builds and leads a team of claims executive leaders for results delivery through recruiting, development, retention, coaching and performance management. Designs and champions claims servicing solutions across process, technology, workforce, third party, analytics in support of P&C product competitiveness. Collaborates with internal partners to build supporting capabilities and deliver on shared accountabilities. Minimum Requirements: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years of progressive experience to include P&C industry experience in Claims developing strategies, managing major P&C initiatives and delivering results within a complex matrix environment. 8 years of senior leadership experience in building, managing and developing high-performing teams and delivering results at scale. Extensive experience building strategic solutions and demonstrated ability to deliver transformation at scale. Executive-level business acumen in P&C, insurance risk, compliance, integrated change management and front-line communications leading to operational excellence. Proven ability to influence and develop positive working relationships with leaders across multiple disciplines and executive levels. Demonstrated ability to create, develop and convert strategic vision into a plan and execute on that plan. Understanding of government regulations and legal requirements involving P&C business. Executive-level risk assessment skills, including risk identification and measurement, mitigation strategy development, regulatory management, policy and procedure development. Preferred Experience: Experience leading large-scale personal lines auto claims operations. Process re-engineering experience strongly preferred. Proven experience identifying and leveraging advanced analytics to automate and create straight through processes where applicable. Proven experience leveraging digital applications to enhance the claims service experience while increasing the accuracy of a claim report. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $205,500.00-274,100.00-370,100.00. Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. Please click on the link below for more details. USAA Total Rewards

Keywords: USAA, Avondale , Vice President, Head of Auto Claims, Executive , Avondale, Arizona

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