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Bowling and Games Technical Services Manager

Company: Main Event Entertainment
Location: Avondale
Posted on: March 15, 2020

Job Description:

Skills Required --- 3+ Years of Relevant Experience --- Advanced knowledge of building maintenance --- Ability to Travel 10% of the time --- Ability to Complete Physical Duties --- Ability to work a flexible schedule --- On call 24/7 Job Description: The Technical Services Manager reports to the General Manager, and is tasked with keeping our equipment and centers running in ship-shape order. Proficiency in HVAC, plumbing, electrical and carpentry skills would be a plus. You will be responsible for training, managing and motivating a team of hourly technicians, maintaining cost objectives and staying on top of all that is going in inside Main Event. What makes a great Technical Services Manager?

  • 21 years + of age
  • Ability to move lane maintenance equipment (approximately 250 lbs.), climb ladders and possess the strength required to repair, clean and maintain the facility machines and equipment
  • Knowledge of bowling is preferred and a plus
  • Have a deep working knowledge of the in's and out's of Main Event
  • Ability to identify, comprehend and act on changing customer and business requirements
  • Attention to detail, strong organizational ability; ability to work under pressure amid distractions and interruptions
  • Possess good customer relations abilities, outgoing and friendly manner, courteous and cooperative attitude, team oriented
  • Ability to communicate effectively, both orally and in writing, regarding all areas of job responsibilities What will you be doing on a daily basis?
    • Maintaining, troubleshooting and repairing all facility equipment
    • Responding to trouble calls
    • Performing all scheduled and maintenance duties
    • Demonstrating proactive leadership by ensuring positive guest experiences and providing hands on training to technicians.
    • Exhibiting our core values through creating innovative improvements and collaborating with others while being accountable for measurable, high-quality and timely results
    • Embracing teamwork while encouraging others to do the same
    • Maintaining the cleanliness of the mechanics area
    • Building and leverage strong, lasting relationships with people inside and outside of the business
    • Expanding job responsibilities, suggesting improvements, and collaborate with others to generate ideas and improve processes
    • Speaking clearly and effectively in a variety of settings
    • Developing and inspiring a team of hourly technicians to exceed guests expectations leading to a revenue generating department
    • Engaging guest service focused team members through recruiting, hiring, coaching, training and contentious development efforts
    • Making effective decisions by analyzing information and considering priorities
    • Using your knowledge of the business to develop long term strategies to competitively position the company
    • Summarizing and analyzing information for budgeting revenues and expenses
    • Measuring costs of products, services, or other cost objectives
    • Showing capabilities of managing profit and loss responsibility through setting financial goals and managing budgets
    • Completing all shift paperwork and/or reporting requirements

Keywords: Main Event Entertainment, Avondale , Bowling and Games Technical Services Manager, Executive , Avondale, Arizona

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