ESIS Claims Team Leader, AGL

Company: Chubb
Location: Phoenix
Posted on: July 1, 2025

Job Description:

GENERAL RESPONSIBILITIES: Improve the technical quality of files within the team. Act as a team facilitator to help remove barriers and take an active role in resolving team issues. Be an integral member of the Claims Office Management Team. Be responsible for ongoing team development, ensuring effective loss dollar management, and providing value-added customer service. Maintain a strong commitment to team building and ESIS management principles. Understand and utilize current information systems. Collect and analyze data to identify individual opportunities for improvement. Work with individuals to assess their knowledge and skill gaps and develop plans for enhancement. Promote ESIS Claims Management Division strategies and values. Address Human Resource issues and problems effectively. Demonstrate a proactive approach to servicing external and internal customers. Show understanding and ability to apply the technical aspects of claims handling. Provide one-on-one coaching and counseling to team members. Effectively evaluate programs and procedures for continuous improvement. SPECIFIC RESPONSIBILITIES: Review and assign all new claims based on customer needs and claim complexity. Determine initial reserves and provide direction to representatives as needed. Ensure that all coding and documentation are appropriate. Follow files according to diaries established by the system as well as individual claim file diaries based on the complexity of the file or customer agreements. Review files at key checkpoints for coverage, investigation, subrogation, reserve accuracy, fraud indicators, and provide guidance on ESIS best practices as well as account and carrier requirements. Participate in account discussions regarding file issues if they escalate beyond the representative. Review status reports for accounts as needed and participate in file reviews as required. Manage overall performance for team members, including attendance, file quality, service, and interpersonal issues. Ensure reserve adequacy in compliance with ESIS and carrier requirements. Participate in litigation strategy sessions. Participate in the strategy and management of catastrophic injuries, collaborating with clients, brokers, counsel, representatives, claims vice presidents, home office, carriers, etc. Conduct quality audits in addition to individual claim file reviews. Provide feedback and responses to carrier, customer, and broker reviews. Coordinate training for the team and often for the office on jurisdictional, procedural, carrier requirement, and account requirement topics. Resolve concerns from customers, claimants, brokers, or carriers if they escalate beyond the representative. Balance caseloads of representatives within the team and across the office. Train new hires in all aspects of claims handling. Manage the closing of cases to ensure they move quickly and accurately. A four-year college degree and/or equivalent work experience or additional degrees (e.g., MBA). A high level of technical claims knowledge and competence in Auto/General Liability claims, demonstrated by at least 5 years of claims handling experience at ESIS or within a similar organization. Thorough knowledge of Auto/General Liability claims, products, services, and coverages, along with a solid understanding of applicable legal principles. Relevant insurance designations such as Associate in Claims (AIC), Associate in Risk Management (ARM), AICPCU, etc. Demonstrated effective communication and interpersonal skills to interact with subordinates and all levels of ESIS personnel, as well as attorneys, producers, and accounts. A solid understanding of team-building theory and its application to ongoing and planned activities. Ability to evaluate the effectiveness of various programs and procedures and incorporate improvements. Ability to facilitate and lead groups of people. Demonstrated evaluative thinking by seeking out and considering multiple sources of data to form conclusions and determine courses of action. Evidence of strengthening personal effectiveness by demonstrating confidence, credibility, and commitment to established strategies and values. Demonstrated creativity and self-motivation in current position and activities through direct claims handling and other related functions. Evidence of the ability to manage activities and resource allocation issues, ensuring timely, high-quality service and longer-term payback opportunities related to claims handling processes. An applicable resident or designated home state adjuster’s license is required for ESIS Field Claims Adjusters. Adjusters that do not fulfill the license requirements will not meet ESIS’s employment requirements for handling claims. ESIS supports independent self-study time and will allow up to 4 months to pass the adjuster licensing exam. The pay range for the role is $76,200 to $129,600. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website . The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled. ESIS , a multi-line Third-Party Administrator (TPA), provides claims, risk control & loss information systems to Fortune 1000 clients across its North American platform. ESIS provides a full range of sophisticated risk management services, including workers compensation claims handling; a broad spectrum of casualty insurance products, such as general liability, automobile liability, products liability, professional liability, and medical malpractice claims handling; and disability management. Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally. At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

Keywords: Chubb, Avondale , ESIS Claims Team Leader, AGL, Customer Service & Call Center , Phoenix, Arizona