Customer Retention/Billing Specialist
Company: Matt Woosley - State Farm Agency
Location: Phoenix
Posted on: February 16, 2026
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Job Description:
Job Description Job Description State Farm Agent is a leading
insurance agency dedicated to providing exceptional service to our
clients. We are currently seeking a dynamic individual to join our
team as a Customer Retention/Billing Specialist - State Farm Agent
Team Member. Our ideal candidate is highly organized,
detail-oriented, and committed to contributing to a positive and
productive workplace. If you thrive in a supportive role and are
eager to learn and grow within the insurance industry, we invite
you to apply and become a valued member of our team.
RESPONSIBILITIES: Greet clients, answer phone calls, respond to
emails, and handle client inquiries. Prepare and process insurance
forms, manage client files, and ensure all paperwork is accurately
completed and filed. Enter client information into the agency
management system and update records as necessary. Handle billing
inquiries, process payments, follow up on overdue accounts. Act as
a liaison between clients and agents, ensuring clear and effective
communications. QUALIFICATIONS: Must have Arizona Property and
Casualty License Previous insurance experience preferred (State
Farm) Previous administrative or customer service experience,
preferably in an insurance or financial services setting. Excellent
verbal and written communication skills. Strong organizational
skills with the ability to multitask and prioritize tasks
effectively. Friendly and professional demeanor with a strong focus
on customer satisfaction. High level of accuracy in data entry and
document preparation. Ability to work independently, handle client
issues, and find effective resolutions. If you are motivated to
succeed and can see yourself in this role, please submit your
resume. We will follow up with you on the next steps in the
interview process. This position is with a State Farm independent
contractor agent, not with State Farm Insurance Companies.
Employees of State Farm agents must be able to successfully
complete any applicable licensing requirements and training
programs. State Farm agents are independent contractors who hire
their own employees. State Farm agents’ employees are not employees
of State Farm.
Keywords: Matt Woosley - State Farm Agency, Avondale , Customer Retention/Billing Specialist, Administration, Clerical , Phoenix, Arizona
