Financial Aid Advisor
Company: Universal Technical Institute
Posted on: September 20, 2023
The Financial Aid Advisor delivers on our commitment of Service
Excellence by building rapport, delivering clear and accurate
information, offering effective solutions, and maintaining contact
with students, their families and other influencers as they move
through the financial aid process. A successful candidate will
enjoy working collaboratively in a fast paced environment, be
detail oriented with strong follow-up skills, and communicate in a
friendly and compassionate manner.
Advisors are typically assigned to either future students or active
students. Those that support future students are focused on
ensuring those students are prepared to start school. Those that
support active students focus on ensuring students have the support
they need while attending school.
Supports students through initial and ongoing student contact,
ensuring financial aid and other sources of aid is secured, and
making certain all required paperwork is submitted.
Provides the best possible experience for students during every
interaction by displaying compassion, composure, and offering
compelling reasons to complete next step within proper
Recognizes hidden issues and offers creative solutions to assist
students in addressing barriers to starting or continuing in
Positions the value of UTI by matching UTI benefits to
student/influencer needs and values; confirm value and gains
Ensures all processing related to students' financial aid are
administered accurately and timely and in compliance with state and
Navigate students/influencers through the financial aid process by
clarifying process steps, reviewing where they are in the overall
Educates students on federal aid borrower's rights and
responsibilities, FAFSA completion, loan acceptance/denial,
scholarships and alternative funding options that help resolve
Works proactively with Admissions, Students Services, Education,
Employment Services and Accounting teams to support the needs of
students and improve operational outcomes such as show rate,
retention, persistence and overall student satisfaction.
Executes the appropriate contact strategy and ensures that all
students receive the proper follow up and achieve the appropriate
milestones in the financial aid process.
Manages an assigned workload load of students through a variety of
tools and processes.
Future Advisors work closely with Admissions Representative and
students to fully understand each student's situation and
indicators to determine the student's likelihood of starting school
and to develop an accurate projection of the upcoming starts.
Active Advisors work closely with Student Affairs Advisors,
Education and students to fully understand each student's situation
and indicators to determine the student's likelihood of continuing
the education and graduating.
Other duties as assigned.
Education / Experience
High School diploma or GED required. Some college courses
3 years of experience in customer service or sales
2 years Financial Aid experience preferred
Computer Skills (Word, Excel and SharePoint)
Customer Service Skills
Professional communication Skills (verbal and written)
Multi-Tasking and Time Management Skills; can adapt to a changing
Must be able to lift, carry, push, or pull up to 5 pounds or less
5% of the workday
Must be able stoop, kneel, crouch, or crawl 5% or less of the
Must be able to talk, see, hear, concentrate, think, learn and
reason for all of the workday
Must be able to sit and walk or otherwise move around for prolonged
periods throughout the workday.
Must be able to use a keyboard and do manual tasks for prolonged
periods throughout the workday.
Work is performed indoors in a climate-controlled environment.
Keywords: Universal Technical Institute, Avondale , Financial Aid Advisor, Accounting, Auditing , Avondale, Arizona
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