Regional Registration Director
Company: UnitedHealth Group
Location: Avondale
Posted on: September 17, 2023
Job Description:
Optum is a global organization that delivers care, aided by
technology to help millions of people live healthier lives. The
work you do with our team will directly improve health outcomes by
connecting people with the care, pharmacy benefits, data and
resources they need to feel their best. Here, you will find a
culture guided by diversity and inclusion, talented peers,
comprehensive benefits and career development opportunities. Come
make an impact on the communities we serve as you help us advance
health equity on a global scale. Join us to start Caring.
Connecting. Growing together.--
--
The Regional Registration Director of Patient Access is directly
responsible for providing system level leadership and oversight to
OptumInsight Patient Registration functions, directly overseeing
facility-based leadership of OptumInsight Patient Registration
Departments in the within their assigned Region. --This Director
will lead key initiatives within the organization to drive
effective and efficient registration services, deliver performance
excellence through standardization of processes and focus primarily
on ensuring best practices are followed within their respective
facilities. --This position is key in delivering critical feedback
and coaching to facility-based leadership, consistently improving
the patient, employee, and client experience. The Regional Director
is a critical member of the OptumInsight Patient Access Revenue
Cycle Operations team, and directly manages assigned OptumInsight
Patient Registration Facility Directors. --This position is
directly accountable for meeting performance metrics, key
performance indicators established by both the client and
OptumInsight to ensure accurate and timely registration and clean
billing for optimization of reimbursement. --This role is also
responsible for creating a patient centric culture while
maintaining strong operational. --
The Regional Director drives continuous improvements in the timely
and accurate capture of patient information, maximizing collections
at the point-of-service. --This position tracks, monitors, and
trends performance to improve business objectives and to disrupt
the status quo in order to exceed Service Level Agreement
commitments. --This position must maintain strong client
relationships and represent OptumInsight in all aspects of its
values. --This Regional Director will serve as a conduit to drive
employee engagement, set, and balance expectations and reward and
recognize winning performance through accountability, performance
management, and strong leadership. --
NOTE: Qualified candidates must live in the Phoenix AZ regional
area to be considered (this is an onsite position working Full-Time
at hospital facilities in the area and not open for remote work)
--
----
Primary Responsibilities:--
- Provides facility level oversight for processes and initiatives
designed to improve Revenue Cycle performance in the areas of:
- Registration, including Point-of-Service Collections
- Financial Clearance
- Financial Counseling, including collaboration with
Self-Pay-Eligibility staff
- Customer Service
- Other duties as assigned by the local client, including but not
limited to Patient Scheduling, Bed Management / Patient Placement,
Transfer Center, and Switchboard
- Routinely performs site visits to each facility and Business
Center of Excellence as needed to provide support, review of
process improvements, provide feedback and identify areas of
opportunity
- Provides comprehensive site visit reports to Sr. Director of
Patient Registration, Client Service Executive, and local Chief
Financial Officer as necessary
- Effectively leads Quality Assurance and Process Improvement
activities; oversees the utilization of local tools to capture
data; and studies data and develops new processes to continually
improve quality
- Maintains knowledge of Revenue Cycle to ensure high
productivity and proficiency standards of performance are achieved
and utilizes such skills to manage DNFB/FBNM and other Patient
Access edits as assigned to meet or exceed targets
- Serves as the liaison between all departments of the Patient
Registration team and collaboratively brings each unit together
including establishing, building, and maintaining cohesive
relationships with the client
- Effectively utilizes tools and data provided to capture and
continually improve union, client, and employee engagement. Leads
initiatives towards meeting and exceeding patient
satisfaction
- Leads by example; promotes teamwork by fostering a positive,
transparent, and focused working environment which achieves maximum
results
- Manages Facility Directors and monitors day to day operations
at the region level
- Participates actively in leadership forums at the system level
and leads such forums and other informational/educational offerings
for assigned Patient Registration Directors and Managers
- Maintains and demonstrates expert knowledge of the application
of Patient Registration processes and best practices; drives the
integration of OptumInsight Patient Registration related business
objectives within the client environment
- Assists in identifying & building consensus for facilitation of
system and process standardization, utilization of best practices,
work integration, change management, issue resolution, metric
development and measurement, and communication related to the key
components of Patient Access operations
- Executes the integration of the OptumInsight Patient
Registration functions and processes in the facilities they serve
related to patient financial care
- Works with the Sr. Director to leverage standard processes,
systems, or other vehicles to reduce waste and cost at the facility
while improving patient registration wait times, customer service
and the overall patient experience----
- Provides team leadership and promotes a successful business
operation by
- Fosters teamwork atmosphere between business and clinical
stakeholders
- Hires and manages staff to achieve strategic
objectives
- Provides staff training and mentoring
- Maintains close business relationship with associates at the
regional and local levels by ensuring onsite presence at regular
intervals and during special events
- Provides coaching and development of employees through
consistent performance management and constructive feedback geared
towards accountability
- Rewards and recognizes performance and provides leadership
direction during the common review process
- Seeks to innovate and foster new ideas toward the development
of staff to ensure increased employee engagement and employee
satisfaction
- Other duties as needed and assigned by the Vice-President,
Patient Access or other OptumInsight leadership, including but not
limited to leading and conducting special projects.-- Develops
project work plans, facilitates resource allocation, executes
project tasks and obtains assistance from other intra and
inter-departmental resources, as required
- Maintains a working knowledge of applicable Federal, State, and
local laws and regulations, OptumInsight's organizational integrity
program, standards of conduct, as well as other policies and
procedures in order to ensure adherence in a manner that reflects
honest, ethical, and professional behavior. Promotes a
service-oriented culture within the organization and assures
satisfaction with the quality and amount of support provided for
departmental functions, initiatives, and projects
----
You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in.--
Required Qualifications:--
- 5+ years in supervisory / management role, specifically in an
Acute Care Facility Patient Access Department, managing 1 or more
functional areas of:-- Patient Scheduling, Pre-Service/Financial
Clearance, Registration, Financial Counseling, or other management
functions related to revenue cycle activities in a complex,
multi-site environment
- 5+ years of consulting and project management experience in
revenue cycle design and optimization
- Extensive Contact Center / CRM / Telephony experience in
Patient Scheduling and/or Patient Access-related
activities
- Experience leading or participating in large Patient
Access-related IT and/or Contact Center program
implementation
- Experience with the major Patient Access technologies currently
in use, and/or other "like" systems
- Proficiency with:-- Microsoft Excel, Word, Project, PowerPoint,
and SharePoint
- Qualified candidates must live in the Phoenix AZ region area to
be considered (this position works full-time onsite at hospital
locations in Phoenix and is not eligible for remote work)
--
Preferred Qualifications:
- Bachelor's or Master's in Healthcare Administration, Business
Administration, Finance, Accounting, or a related field
- Certification within Healthcare Financial Management
Association (HFMA) and/or the National Association of Healthcare
Access Management (NAHAM)
- Operational knowledge of Federal and State regulations
pertaining to patient admissions, as well as standards from
regulatory agencies and accrediting organizations (DHS, HCFA, OSHA,
TJC)
- Proven ability to work with a variety of individuals in
executive, managerial and staff level positions.-- The incumbent
frequently interacts with staff at the Corporate/National, Regional
and Local organizations.-- May also interact with external parties,
such as financial auditors, third party payer auditors,
consultants, and various hospital associations
- Proven ability to attract, develop, deploy and retain a
world-class revenue cycle team, capable of performing as a team and
of evolving with the organization's vision and with cutting-edge
technologies
- Proven ability to possess a personal presence that is
characterized by a sense of honesty, integrity, and caring with the
ability to inspire and motivate others to promote the philosophy,
mission, vision, goals, and values of Optum360 and our client
organization(s)
- Demonstrated ability to interpret 3rd party payer contract
requirements and recommend, design and implement procedures for
compliance with regulations and standards.-- Ability to negotiate
with insurance vendors, medical directors, and 3rd party payers
when appropriate in order to facilitate the delivery of care in the
most appropriate setting
- Proven excellent organizational skills required (ability to
multi-task, produce rapid turnaround, and effectively manage
multiple projects)--
- Proven exemplary level leadership and business driver skills
(ability to make hard decisions focusing upon operational goals and
business requirements)--
- Proven exemplary level ability to influence change and serve as
primary change agent
- Demonstrated client service orientation
- Proven solid program management skills with the ability to lead
and manage multiple, concurrent running projects, prioritize tasks
and adapt to frequent changes in departmental priorities.-- Ability
to recognize necessary changes in priority of tasks and allocation
of resources, and bring them to the attention of Optum360
leadership, as required.-- Demonstrated knowledge of process
improvement techniques are essential to success, as is the ability
to be a self-starter and work independently to move projects
successfully forward
- Proven comfortable operating in a collaborative, shared
leadership environment that encourages change engagement and
participation, and open dialogue. Ability to work within the
organization at all levels utilizing a very "hands-on" approach to
creating value and buy-ins as the lead change facilitator
Physical Demands:
- Able to utilize correct body mechanics during performance of
physical activity such as pushing/pulling, reaching, stooping,
squatting, sitting, and lifting.
- Requires medium physical strength physical demands,
including:
- Frequent:
- Standing
- Walking
- Reaching
- Hearing
- Speaking
- Constant:
- Sitting
- Near Visual Acuity
- Fine Motor Handling
- Occasional:
- Stooping/Bending
- Pushing/Pulling
- Climbing
- Crouching/Squatting
- Almost Never:
- Crawling
- Taste/Smell
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At UnitedHealth Group, our mission is to help people live healthier
lives and make the health system work better for everyone. We
believe everyone-of every race, gender, sexuality, age, location
and income-deserves the opportunity to live their healthiest life.
Today, however, there are still far too many barriers to good
health which are disproportionately experienced by people of color,
historically marginalized groups and those with lower incomes. We
are committed to mitigating our impact on the environment and
enabling and delivering equitable care that addresses health
disparities and improves health outcomes - an enterprise priority
reflected in our mission.--------
--
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Diversity creates a healthier atmosphere: UnitedHealth Group is an
Equal Employment Opportunity/Affirmative Action employer and all
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, age, national origin,
protected veteran status, disability status, sexual orientation,
gender identity or expression, marital status, genetic information,
or any other characteristic protected by law.--
----
UnitedHealth Group is a drug - free workplace. Candidates are
required to pass a drug test before beginning
employment.--
Keywords: UnitedHealth Group, Avondale , Regional Registration Director, Accounting, Auditing , Avondale, Arizona
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