Fraud Specialist
Company: Disability Solutions
Location: Chandler
Posted on: May 9, 2024
Job Description:
Job Title:Fraud SpecialistLocation:AZ - Chandler 3075What you'll
do:The Support Specialist will collaborate with customers,
educating them on how to reduce the risk of fraud that could
negatively impact their business and result in monetary loss to
customers and the bank. The Support Specialist will collaborate
with impacted customers, AAB Operations and Sales to track, report,
and manage a fraud incident and assist with any monetary recovery,
if applicable. They will also assist customers with fraud
mitigation software integration and promote the use of fraud
monitoring systems by improving customer's knowledge of fraud risk,
identifying control gaps, and directing customers to change their
internal processes to effectively mitigate loss. They will also be
responsible to educate customers on fraud trends and best
practices.What we are looking for:
- Conducts business environment reviews, under the direction of
the manager, to outline the customer's current state as it relates
to risk and insurance protection and educate our clients on the
importance of understanding and mitigating fraud risk.
- Support usage, adoption, and training of products/systems to
control risk through a structured process of direct client
communication, analysis, and training.
- Track and document current ongoing fraud recovery process for
clients and senior management.
- Collaborate with customers and Bankers to evaluate incoming
fraud alerts and escalate cases to management, when needed.
Performs defined process steps including preparing necessary
documents. Conducts a post-process survey/follow-up and monitoring
to ensure adoption and provides a brief overview of the engagement
and objectives achieved.
- Stay abreast of fraud trends across the line of business.
- Ability to complete assigned duties within daily deadlines,
both efficiently, timely and with minimal supervision to meet KPIs
and SLAs.
- Collaborates with manager, bankers and/or AAB leaders to
identify gaps in bank procedures.
- Schedule, coordinate, and moderate any required customer calls
and training.
- Actively support AAB Ops procedures, staying focused on process
improvement initiatives to ensure alignment with what is
communicated to customers and the daily experience of our clients
once they transition to a Relationship Banker.
- Use available systems and tracking tools to remain organized,
ensure completion of all processes, and deliver exceptional client
experience.What you need to have:
- Bachelor's degree (BA) and 1 or more years related experience
or 3 or more years related industry experience. Experience
delivering training through various modalities.
- Intermediate level knowledge of general banking, including an
understanding of bank products, services, regulations, policies,
and procedures, with an emphasis in treasury and/or HOA
administration.
- Strong oral and written communication skills. Ability to convey
ideas and thoughts with clarity, confidence, and
respectfulness.
- Strong problem solving/process improvement skills and ability.
Must be able to work well in team environment, as well as
independently.
- Experience with Check/Wire/ACH Fraud alerts, alarm systems, and
access control systems preferred.
- Must be flexible and adapt quickly to change.
- Proficiency with MS Office suite.Benefits you'll love:We offer
all the important things you'd want - like competitive salaries, an
ownership stake in the company, medical and dental insurance, time
off, a great 401k matching program, tuition assistance program, an
employee volunteer program, and a wellness program. In addition,
you'll have the opportunity to bolster your business knowledge,
learning the ins and outs of how successful companies operate and
manage their finances, giving you invaluable hands-on experience to
help grow your career!About the company:Western Alliance Bank is a
wholly owned subsidiary of Western Alliance Bancorporation.
Alliance Bank of Arizona, Alliance Association Bank, Bank of
Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank
are divisions of Western Alliance Bank; Member FDIC. AmeriHome
Mortgage is a Western Alliance Bank company.Western Alliance
Bancorporation is committed to equal employment and will consider
all qualified applicants without regard to race, sex, color,
religion, age, nation origin, marital status, disability, protected
veteran status, sexual orientation, gender identity or genetic
information. Western Alliance Bancorporation is committed to
working with and providing reasonable accommodations for
individuals with disabilities. If you are an individual with a
disability and require a reasonable accommodation to complete any
part of the application process and/or need an alternative method
of applying, please email HR@westernalliancebank.com or call
602-386-2488. When contacting us, please provide your contact
information and state the nature of your accessibility issue. We
will only respond to inquiries concerning requests that involve a
reasonable accommodation in the application process.-- Western
Alliance Bancorporation
Keywords: Disability Solutions, Avondale , Fraud Specialist, Accounting, Auditing , Chandler, Arizona
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